Lead Product Manager - Agreement Manager Search

Docusign • San Francisco, CA

6d • Hybrid

About The Position

We are looking for a Lead Product Manager to lead the search and discovery experience for Docusign Agreement Manager. In this role, you will own the end-to-end user experience for how customers search, browse, and act on agreements in Agreement Manager, with a strong focus on usability, Al-first experiences, and measurable business impact. You will be responsible for improving core search quality and relevance, defining and tracking key metrics, and stitching together a cohesive experience across search, chat, and worksheets to help customers ask questions and get trusted answers from their agreements.

Requirements

• 12+ years of related product management experience for SaaS products and services, or 8+ years with a Master's degree, including meaningful ownership of user-facing search or discovery experiences
• Experience building and iterating on data- and metrics-driven products, including defining KPIs, instrumenting telemetry, and running experiments to improve outcomes
• Experience working cross-functionally with Product Management, Design, Engineering, Data Science/Analytics, Program Management, Marketing, Sales, and Customer Support
• Experience leading complex, user-facing initiatives end to end from problem discovery and concept validation through launch and post-launch iteration

Nice To Haves

• Experience with search, information retrieval, or discovery products (for example, enterprise search, content repositories, analytics/workspace tools, or knowledge management systems)
• Experience with Al/ML-powered user experiences such as natural language search, conversational interfaces, recommendations, or semantic search
• Experience with B2B or enterprise SaaS products serving large organizations
• Experience working directly with customers and field teams (Sales, Solutions Engineering, Customer Success, Support, GTM) to understand use cases, validate solutions, and drive adoption
• Strong user experience sensibility with a track record of partnering closely with Design and Research to shape delightful end-to-end workflows
• Analytical and problem-solving skills with an ability to align strategy, customer needs, research, data, and industry trends
• Ability to influence and collaborate effectively in a matrixed environment with multiple stakeholders and priorities
• Strong written and verbal communication skills, including the ability to clearly articulate product strategy, requirements, and tradeoffs to technical and non-technical audiences

Responsibilities

• Own the end-to-end product vision, strategy, and roadmap for search and discovery within Docusign Agreement Manager, aligned to the broader IAM platform strategy
• Lead the user experience for how customers search, filter, sort, and explore agreements in Agreement Manager, partnering closely with Design and Research to deliver intuitive, delightful workflows
• Improve search quality and relevance through experimentation, ranking, and result presentation; define KPIs, implement tracking, and use data to continuously refine the experience
• Define and deliver cohesive workflows that connect search, chat, and worksheets so customers can ask natural language questions, get answers, and take action in one integrated experience
• Partner with Al, Search, and Engineering teams to bring Al-first features to market, including natural language search, conversational query experiences, and proactive recommendations
• Work closely with customers, prospects, and internal stakeholders (including Sales, Customer Success, Support, and GTM teams) to identify problems, validate solutions, and drive adoption of search- and Al-led workflows

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior