Lead Product Designer

H&R Block•UNAVAILABLE, Missouri

22h•Remote

About The Position

At H&R Block, our vision is to empower financial freedom for our clients through trust and technology. We’re building what comes next: AI-native, year-round experiences that go beyond “tax moments” to redefine how consumers engage with Block. We’re hiring a Lead Product Designer for the Experience Strategy team to operate like a product innovation lab – rapidly designing and validating new value propositions, then launching experiments. This is a senior individual contributor role for a designer who aligns organizations through prototypes, not presentations. You’ll work as an enterprise-level catalyst with Product, Engineering, Data Science/AI, and Customer Insights to bring Horizon 2 and Horizon 3 ideas to life—new products and disruptive innovations that can make old models obsolete.

Requirements

8+ years in product design, experience design, or related roles, with proven 0→1 delivery and pilot/launch experience
Advanced ability in no-code, low-code, and AI-assisted prototyping to simulate full product experiences quickly and credibly
Hands-on experience prototyping with modern AI capabilities (LLMs, agents, automation workflows) and designing responsible, differentiated AI-powered experiences
Ability to design end-to-end experiences across touchpoints, spanning digital products and service ecosystems
Strong storytelling via prototypes and design narratives to align executives and teams
Strong habit of grounding design in customer empathy and understanding
Bachelor's degree in design, research, HCI or related field

Responsibilities

Create high-fidelity prototypes to communicate a clear vision, align stakeholders, and accelerate decision-making across the team
Identify and shape new opportunity areas by combining continuous discovery habits, tech trends, and consumer behaviors into testable concepts (Horizon 2 & 3 discovery and concept development)
Drive rapid experimentation cycles, partnering closely with engineering and product delivery teams to move ideas from concept to testing (0-1 Pilot Execution)
Actively prototype with LLMs, agents, and AI-driven workflows to explore new interaction models and service experiences, while defining differentiators that are uniquely Block
Collaborate deeply across Product, Engineering, Data Science/AI, Customer Insights, and Field Operations to translate insights into prototypes, experiments, and pilot-ready experiences
Contribute to a year-round testing and learning approach that supports Block Next growth strategies, including elevating client experience, evolving the operating model, and transforming product, design, and engineering capabilities