Lead Product Designer

PatientPoint

14h•Remote

About The Position

The PatientPoint Experience Design team is seeking a Lead Product Designer to drive high-impact product experiences while elevating design quality, consistency, and outcomes across teams. This is a senior individual contributor and player-coach role responsible for leading design within product areas, shaping strategy, and mentoring designers. You will operate at the intersection of Product, Engineering, and Experience Strategy—ensuring solutions are desirable, usable, and grounded in real customer needs. In addition to delivering high-quality work, you will influence how teams approach discovery, decision-making, and measurement, helping connect design efforts to meaningful user and business outcomes.

Requirements

6+ years of experience in product design, UX, or related field with a strong portfolio of shipped work
Proven ability to lead design within cross-functional teams and influence product direction
Deep experience in continuous discovery practices, including problem framing, hypothesis generation, and validation
Advanced proficiency in Figma, including systems thinking, prototyping, and developer handoff workflows
Demonstrated experience performing Design QA and partnering closely with engineering through implementation
Experience using or integrating AI tools into design workflows to increase efficiency and quality
Strong product design strategy skills, including research, journey mapping, and evaluating trade-offs across competing priorities
Ability to define and measure success using both qualitative and quantitative signals
Strong communication and storytelling skills, with the ability to influence stakeholders at multiple levels
Solid understanding of front-end technologies (HTML, CSS, JavaScript) and their impact on design decisions

Nice To Haves

Experience in healthcare, health-tech, or regulated environments
Experience contributing to or scaling design systems across multiple teams or products
Familiarity with accessibility standards and inclusive design practices
Experience working with analytics, experimentation, or A/B testing frameworks

Responsibilities

Lead Design Within Product Areas: Own design outcomes for product area(s), driving work from continuous discovery through delivery and iteration
Shape Product Direction: Partner in the product triad to define problems, frame opportunities, and influence roadmap decisions—not just execute against them
Drive Continuous Product Discovery: Ensure ongoing discovery practices (research, prototyping, validation) are embedded in team workflows
Own Design Workflow in Figma: Establish best practices for design systems usage, prototyping, and developer handoff to ensure clarity and scalability
Ensure High-Quality Execution: Partner closely with engineering and conduct Design QA to ensure shipped experiences meet design intent and quality standards
Elevate Design Craft: Set and uphold a high bar for interaction design, visual design, and usability across your product area(s)
Make and Communicate Trade-offs: Clearly articulate design decisions, balancing user needs, business goals, and technical constraints
Measure and Drive Outcomes: Partner with product and data teams to define success metrics and connect design decisions to user and business outcomes
Mentor and Develop Designers: Provide coaching, critique, and guidance to elevate team performance and grow design capability
Scale Systems and Standards: Drive adoption and evolution of design systems, patterns, and best practices across teams
Leverage AI Tools: Incorporate AI tools into design workflows to accelerate ideation, prototyping, and production
Influence Cross-Functional Alignment: Collaborate with Product, Engineering, Content, and stakeholders to align on priorities and deliver cohesive solutions
Improve Design Operations: Identify and implement improvements to team processes, documentation, and workflows