Lead Product Designer (Contract to Hire)

Lob

1d•Remote

About The Position

Lob is transforming the way businesses use direct mail by bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Lob is entering a pivotal new chapter, and we are seeking a visionary Lead Product Designer to scale our product. In this role, you will do more than design features; you will design the systems and UX philosophies that elevate our design org. This is a unique opportunity to take a successful, established company and "re-found" its design language for the AI era. You will have the autonomy to challenge old assumptions, the support to implement a world-class design vision, and the startup environment to design high-impact features yourself.

Requirements

7+ years of product design experience, with at least 2 years in a leadership capacity.
A proven track record of building and scaling design systems
A portfolio demonstrating sophisticated UI/UX work, but more importantly, the documentation and logic behind the systems you've built.
Experience directly coaching other designers and helping them level up their visual and strategic skills.

Responsibilities

Leveraging best in class design practices and a deep understanding of JTBD, deliver recommendations that reduce friction across key customer workflows.
Be the customer advocate. Drive roadmap prioritization conversations that stem from both qualitative and quantitative insights into how customers interact with our product.
Refine Design Team processes with AI at the core - from initial discovery and wireframing to developer handoff - to improve output quality and lead time.
Partner closely with Engineering to account for different use cases and edge cases. Raise healthy tension between UX, product scope, and technical feasibility.
Provide high-quality, actionable feedback to junior and mid-level designers through structured critique sessions to support design quality and consistency.
Explore AI-first interfaces, including non-linear workflows and proactive system interactions.
Conduct design reviews and QA audits to ensure shipped features meet usability and aesthetic standards.
Ensure design system components are accessible, tokenized, and modular.