Lead Product Advisor | Banff

Rocky Mountain Soap Company•Banff, AB

1d•Onsite

About The Position

The Lead Product Advisor is responsible to lead the day-to-day operations of the retail store and the customer and employee experience within, in the absence of other store leadership. Their accountability is to sustain the smooth operations of the store and to ensure that the customer and employee experience reflects the standards, culture and values of Rocky, always.

Requirements

An interest in leadership and are inspired by our company's purpose
A passion for retail with an entrepreneurial spirit and are always looking to develop your business skills
A team player
A love for natural products and a desire to share your passion with your team and your customers
An ability and passion to have fun, laugh and promote kindness
A fearlessness to 'give it a go'
Legally authorized to work in Canada

Responsibilities

Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
As directed by the Store Leader, utilize Rocky tools to train and develop team members
Encourage, support, and redirect the team to ensure the best possible experience for our customers
Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
Share customer feedback and observations to foster continuous improvement
Address customer concerns and complaints readily and with intent
Support, guide and genuinely connect with team members and help create a safe space for contribution from everyone
Ensure the safe operation of the store and the safety and wellbeing of the team and customers
Participate in all inventory management processes
Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
Strive to drive revenue and performance metrics including revenue, ATV, and conversion