Product Advisor | Banff (Full-Time, May - October)

Rocky Mountain Soap Company • Banff, AB

1d • $19 • Onsite

About The Position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.

This is a seasonal position requiring 40 hours of availability per week, with a target start date in May and an expected end date of either September 7 or October 12.

Requirements

• Proven success in offering extreme customer service in a retail setting
• A team player and a kind person
• A love for natural products and a desire to share your passion with your team and your customers
• An ability and passion to have fun, laugh and promote kindness
• A fearlessness to 'give it a go'
• A flexible schedule and availability to work evenings, weekends, and holidays.
• Availability of 40 hours per week, including at least two closing shifts per week and availability on three weekend days (Friday, Saturday, and Sunday)
• Candidates must be legally authorized to work in Canada.

Responsibilities

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Benefits

• $19.00 per hour
• Opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts
• Quarterly allowances
• Access to a dedicated Rocky coach to help you optimize your potential
• Opportunity to participate in Culture Club organized activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed