Lead Processing Specialist

Verra Mobility•Arizona_Remote, AZ

About The Position

Verra Mobility is hiring a Team Lead in its Government Solutions Event Processing department. This developing leader is expected to be reliable and punctual, exercise sound judgment, make sound business decisions, and demonstrate leadership characteristics with a desire to further develop those skills. The role emphasizes high-quality work and efficient production, supports the Supervisor in fostering sustainable employee engagement, and requires a customer-centric approach attentive to internal and external stakeholders. The Team Lead reports to the Operations Supervisor within Verra Mobility’s Operations Group. The role serves as a leader within the team, supports processor performance through coaching and training, handles escalations and processing-related inquiries, and contributes to operational improvements, planning, and internal projects. The Team Lead also oversees the office and team when the Supervisor is away and processes events as needed.

Requirements

Demonstrated leadership characteristics and a desire to further develop leadership skills.
Reliability and punctuality.
Ability to exercise good judgment and make sound business decisions.
Emphasis on producing high-quality work efficiently.
Customer-centric mindset attentive to internal and external stakeholders.
Ability to coach and train processors and address performance gaps.
Ability to respond to inquiries professionally, thoroughly, and promptly.
Ability to work collaboratively and contribute to continuous improvement.

Responsibilities

Regularly review processor performance and provide coaching and training to address gaps.
Serve as a leader within a team environment.
Act as the initial point of contact for team members regarding escalations or other issues.
Collect and disseminate daily metrics.
Respond professionally, thoroughly, and promptly to client, customer, and internal processing-related inquiries.
Field and resolve escalated internal inquiries from other departments.
Provide leadership with feedback and suggestions for improving operational procedures and processes.
Collaborate in planning and strategy sessions using continuous improvement methodologies.
Partner with outside vendor and subcontractor organizations as needed.
Work on internal project assignments as needed.
Assist the Supervisor or Manager with other assigned tasks and duties.
Oversee the office and team when the Supervisor is out of the office.
Process events as needed.