Lead Processing Specialist

Verra Mobility•California_Remote, CA

10d

About The Position

Verra Mobility is hiring a Team Lead in its Government Solutions Event Processing department. This developing leader supports the Operations Supervisor in fostering sustainable employee engagement and maintaining high-quality, efficient production. The role calls for reliability, punctuality, sound judgment, a customer-centric mindset, and a focus on both internal and external stakeholders. The Team Lead reports to the Operations Supervisor within Verra Mobility’s Operations Group. The Team Lead serves as a leader within the team, coaches and trains processors, handles escalations, shares daily metrics, and responds to processing-related inquiries. The role also contributes to operational improvements, planning and strategy, internal projects, and vendor or subcontractor coordination. The Team Lead oversees the office and team when the supervisor is absent and processes events as needed.

Requirements

High school diploma or GED, or equivalent work experience.
Strong problem-solving and analytical skills.
Excellent written and verbal communication skills.
Ability to work in a fast-paced environment.
Ability to lead or facilitate meetings.
Ability to multitask, prioritize work, and act with a sense of urgency to meet assigned deadlines.
Ability to work independently and as part of a team.
Ability to make sound decisions quickly.
Professionalism and ability to work well with different groups of people and layers of leadership.
Exceptional aptitude and flexibility in serving and assisting others.
Strong interpersonal, decision-making, organizational, and conflict-management skills.
Focus on high quality and strong attention to detail.
Advanced computer skills with the O365 suite and reporting databases.

Nice To Haves

College experience preferred.

Responsibilities

Review processor performance regularly and provide coaching and training to address gaps.
Demonstrate knowledge of the company’s core values and leadership competencies, and inspire others to embody them.
Serve as a leader within a team environment.
Act as the initial point of contact for team members regarding escalations and other issues.
Collect and disseminate daily metrics.
Respond professionally, thoroughly, and promptly to client, customer, and internal processing-related inquiries.
Field and resolve escalated internal inquiries from other departments.
Provide feedback and suggestions to the leadership team on improving operational procedures and processes.
Collaborate in planning and strategy sessions using continuous improvement methodologies.
Partner with outside vendors and subcontractor organizations as needed.
Work on internal project assignments as needed.
Assist the Supervisor or Manager with other assigned tasks and duties.
Oversee the office and team when the supervisor is out of the office.
Process events as needed.