Lead Print Operator

Computer Task Group, Inc•West Haven, CT

3d•Onsite

About The Position

Oversee daily print shop operations, workflow, scheduling, and production priorities to meet customer deadlines and service levels. Assign work and provide direction, training, and mentoring to print shop staff. Operate high-volume digital production printers, copiers, wide-format printers, scanners, bindery, and finishing equipment. Perform quality control inspections and final checks to ensure accurate, high-quality production. Troubleshoot equipment issues and coordinate service requests as needed. Maintain inventory of paper, toner, finishing supplies, and other production materials. Serve as the primary customer contact for print requests, specifications, timelines, and project updates. Recommend appropriate paper, finishing options, production methods, and print specifications. Resolve customer concerns professionally and promptly. Track production volumes, job status, material usage, equipment maintenance, and performance metrics. Identify workflow bottlenecks and support process improvements to increase production efficiency and accuracy. Maintain a safe, organized, and customer-focused production environment. Lift and move materials weighing up to 50 pounds and stand/walk for extended periods.

Requirements

Digital print production and finishing
High-volume production equipment operation
Print shop workflow and scheduling
Quality control and inspection
Equipment troubleshooting
Customer service and communication
Staff training, mentoring, and leadership
Strong organization and time management
Problem-solving and decision-making
Microsoft Office and print management software
Prepress and document production knowledge
Workplace safety practices
3–5 years of experience in a production print, copy center, commercial print, or similar environment.
Experience operating high-volume digital production and finishing equipment.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience leading, training, or supervising print production staff preferred.
Experience with Adobe Acrobat, InDesign, or Adobe Creative Suite preferred.
Experience with variable data printing and document management systems preferred.
Associate's degree in Graphic Communications, Business Administration, or a related field preferred.

Responsibilities

Oversee daily print shop operations, workflow, scheduling, and production priorities to meet customer deadlines and service levels.
Assign work and provide direction, training, and mentoring to print shop staff.
Operate high-volume digital production printers, copiers, wide-format printers, scanners, bindery, and finishing equipment.
Perform quality control inspections and final checks to ensure accurate, high-quality production.
Troubleshoot equipment issues and coordinate service requests as needed.
Maintain inventory of paper, toner, finishing supplies, and other production materials.
Serve as the primary customer contact for print requests, specifications, timelines, and project updates.
Recommend appropriate paper, finishing options, production methods, and print specifications.
Resolve customer concerns professionally and promptly.
Track production volumes, job status, material usage, equipment maintenance, and performance metrics.
Identify workflow bottlenecks and support process improvements to increase production efficiency and accuracy.
Maintain a safe, organized, and customer-focused production environment.
Lift and move materials weighing up to 50 pounds and stand/walk for extended periods.