Lead Pricer - Apparel

Goodwill of the Finger Lakes•City of Ithaca, NY

2d•$0 - $19•Onsite

About The Position

The Lead Pricer - Apparel supports efficient and accurate processing and pricing of donated apparel at a Goodwill of the Finger Lakes retail location. The role identifies brands, assesses quality and fashion trends, and recognizes current or vintage styles. It is responsible for meeting a production expectation of at least three apparel racks priced per hour and monitoring sorter/hanger output against a goal of 67 or more pieces per hour. The Lead Pricer works alongside apparel team members to provide hands-on training, coaching, and feedback. This is a day-to-day lead role without direct supervisory authority or direct reports. The position reports to the Assistant Store Manager and also supports customer and donor service, inventory flow, safe and organized work areas, and store operations. The position is hourly and non-exempt. Work primarily takes place in a retail store and donation processing area with warehouse-like conditions, moderate noise, and occasional outdoor exposure while receiving donations. The job requires open, flexible availability, including nights, weekends, and holidays. Frequent standing, walking, bending, reaching, crouching, kneeling, lifting, pushing, and pulling may be required. Regular handling is up to 25 pounds; heavier items are handled with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

Must be able to read, understand, and complete production documentation.
Must communicate clearly with customers and team members.
Must be able to learn processes, accept coaching and feedback, and contribute to team success.
Must have open, flexible availability and be willing to work nights, weekends, and holidays.
Frequent standing, walking, bending, reaching, crouching, kneeling, lifting, pushing, and pulling may be required; regular handling is up to 25 pounds, with heavier items handled with assistance.

Nice To Haves

High school diploma or GED preferred.
Previous retail or production experience preferred but not required.

Responsibilities

Recognize apparel brands, designer labels, trends, and current or vintage styles; evaluate merchandise quality and price it accurately.
Price a minimum of three apparel racks per hour.
Ensure timely processing and effective movement of donations toward a full, fresh sales floor.
Track and communicate sorter/hanger counts against the goal of 67 or more pieces hung per hour.
Support goal setting, hands-on training, coaching, and feedback, working alongside apparel colleagues to improve output and quality.
Provide world-class customer service, greet and acknowledge customers within 10 seconds, and respond politely and promptly to concerns.
Support greeting donors within 10 seconds.
As needed, move apparel handling equipment, run merchandise to the sales floor, rotate apparel, and clean fitting rooms.
Participate in other Goodwill activities when asked.
Maintain a tidy, organized, and safe production station and apparel work area.
Communicate to help keep employees, donors, and customers safe; report hazards, injuries, and medical incidents.
Follow workplace, safety, security, and conduct policies, and uphold Core Values and Guiding Principles related to donation processing, inventory flow, equipment use, merchandise rotation, donor value, and organizational sustainability.
Attend assigned training and perform other duties as assigned.