Lead Porter- Silver Leagacy

Caesars Entertainment•Reno, NV

About The Position

Under the direction of PAH Supervisors and Managers, the Lead Porter supervises and assists with cleaning assigned guest and employee areas of the property. The role supports housekeeping operations by helping assign daily work, maintaining equipment and supply standards, monitoring linen and housekeeping supply use, and ensuring the building and its fixtures are cared for and presentable. The Lead Porter also helps train new employees and follows the property's service, safety, security, and housekeeping procedures. The position requires regular contact with coworkers and guests and the ability to deliver service excellence in keeping with the company's core values and family-style service. Work may take place in confined areas and in conditions that are unusually warm, cold, noisy, dimly lit, or brightly illuminated. The work may involve solvents and oils, mechanical and electrical devices, fumes and odors, dirt and dust, high places, and occasionally slippery surfaces. The employee must remain aware of their surroundings to help ensure the safety of employees and guests. The role requires schedule flexibility, including days off, nights, weekends, holidays, and overtime as needed.

Requirements

High school diploma or equivalent.
Good organizational skills.
Regular, punctual, and predictable attendance, with the ability to work flexible hours, including required overtime.
Ability to understand and comply with company and departmental rules, regulations, policies, and procedures.
Skill in establishing and maintaining effective working relationships with staff and guests.
Ability to read and communicate verbally in English and Spanish.
Self-motivated and detail-oriented, with initiative and a high energy level.
Well-groomed appearance and good personal hygiene.
Knowledge of chemical use, OSHA regulations, and biohazard cleanup procedures.
Ability to provide service excellence to internal and external guests, with excellent communication and observation skills and an easygoing demeanor.
Above-average English speaking, reading, and writing skills, along with excellent interpersonal skills.
Ability to follow instructions, influence others, meet time requirements, memorize information, and use independent judgment.
Ability to perform simple reading, writing, and math tasks and to demonstrate coordination.
Ability to enter and exit through the Team Member entrance, which involves two flights of stairs.
Ability to meet the physical demands of the role, including frequent standing, walking, repetitive hand use, and occasional overhead reaching, pushing or pulling over 100 pounds, and lifting or carrying.

Responsibilities

Assist in developing training programs for new employees.
Continually check public areas, linen rooms, and supply rooms to ensure standards are met.
Check maid carts and equipment used by room attendants, housemen, and the shampoo person to ensure they are in good working order.
Monitor linen consumption, housekeeping supplies, care of furniture, and the appearance of the building and fixtures.
Assist with assigning daily work and distributing keys.
Understand and follow the Orientation Manual, Housekeeping Manual, and emergency and evacuation procedures.
Maintain personal appearance standards.
Immediately report suspicious activities that may jeopardize hotel security to a manager or the security department.
Work additional hours on short notice when requested to address staffing emergencies, employee absences, business-level fluctuations, or special projects.
Learn and uphold quality customer service standards.
Exemplify the company's core values, family-style service, mission, vision, and diversity, equity, and inclusion culture.
Perform related duties as assigned by a supervisor.