Lead Porter- Silver Leagacy

Caesars Entertainment•Reno, NV

About The Position

Under the direction of PAH supervisors and managers, the Lead Porter supervises and assists with cleaning assigned guest and employee areas of the property. The role supports housekeeping operations by monitoring public areas, linen and supply rooms, equipment, linen consumption, supplies, furniture, and the appearance of the building and fixtures. It also assists with training, daily work assignments, and key distribution. The Lead Porter follows housekeeping and emergency procedures, maintains personal appearance standards, reports security concerns, and upholds customer service, family-style service, company values, and DEI expectations. The position requires regular attendance and schedule flexibility, including the ability to work additional hours, overtime, nights, weekends, and holidays as needed. The work involves frequent contact with coworkers and guests and may take place in confined, unusually warm, cold, noisy, dimly lit, or brightly illuminated areas; at heights; and occasionally on slippery surfaces. Duties may involve solvents and oils, mechanical and electrical devices, fumes or odors, and dirt or dust. The position has significant physical demands, including frequent standing and walking, repetitive hand use, and occasional heavy pushing or pulling.

Requirements

Good organizational skills.
Regular, punctual, and predictable attendance, with the ability to work flexible hours, including required overtime.
Ability to understand and comply with company and departmental rules, regulations, policies, and procedures.
Ability to maintain regular, predictable attendance in accordance with departmental policy.
Skill in establishing and maintaining effective working relationships with staff and guests.
Ability to read and communicate verbally in English and Spanish.
Self-motivated and detail-oriented, with initiative and a high energy level.
Well-groomed with good personal hygiene.
Knowledge of chemical use, OSHA regulations, and biohazard cleanup procedures.
High school diploma or equivalent.
Ability to meet guest-service standards and demonstrate excellent communication and observation skills, an easygoing demeanor, and excellent interpersonal skills.
Above-average English speaking, reading, and writing skills.
Ability to follow instructions, influence others, meet time requirements, memorize information, use independent judgment, and perform simple tasks requiring basic reading, writing, math, and coordination.
Ability to enter and exit through the Team Member entrance, which involves two flights of stairs.
Ability to meet the stated physical demands, including frequent standing, walking, and repetitive use of both hands; occasional overhead reaching and pushing or pulling over 100 pounds; and occasional lifting or carrying.
Ability to work in the described environments and maintain constant awareness of surrounding areas for the safety of employees and guests.

Responsibilities

Assist in developing training programs for new employees.
Continually check public areas, linen rooms, and supply rooms to ensure standards are met.
Check maid carts and equipment used by room attendants, housemen, and shampoo personnel to ensure they are in good working order.
Monitor linen consumption, housekeeping supplies, care of furniture, and the appearance of the building and fixtures.
Assist with assigning daily work and distributing keys.
Understand and follow the Orientation Manual, Housekeeping Manual, and emergency and evacuation procedures.
Maintain personal appearance standards at all times.
Immediately report suspicious activities that may jeopardize hotel security to a manager or the security department.
Work additional hours on short notice when requested by a supervisor to address staffing emergencies, employee absences, business-level fluctuations, special projects, or similar needs.
Learn and uphold quality customer service standards.
Perform related duties and other job-related duties as assigned by a supervisor.
Exemplify the company’s core values, family-style service, mission, and vision.
Exemplify the company’s diversity, equity, and inclusion culture.
Provide service excellence to internal and external guests and help ensure a fun and safe guest environment.