Lead Porter- Day-Silver Legacy

Caesars Entertainment•Reno, NV

23h•Onsite

About The Position

Under direction of the Public Area Housekeeping Supervisors and Managers, this role supervises and assists with cleaning assigned guest and employee areas of the property. The position requires a high level of attention to detail, strong communication skills, and the ability to work effectively in a team environment. The Lead Porter is responsible for maintaining high standards of cleanliness and ensuring a positive experience for guests and employees.

Requirements

Good organizational skills.
Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which is required.
Understand and comply with all company and departmental rules and regulations, policies and procedures.
Maintain regular, predictable attendance in accordance with departmental policy.
Skill in establishing and maintaining effective working relationships with staff and guests.
Ability to read, and communicate verbally in English and Spanish.
Self-motivated, detail oriented.
Possess initiative, high energy level.
Well groomed, good personal hygiene.
Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.
High School diploma or equivalent.
Team Member must be able to enter & exit from the Team Member entrance which entails 2 flights of stairs.
Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors.
Occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying.
Seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.
Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated.
Work entails use of solvents/oils, mechanical and electrical devices.
May come into contact with fumes/odors and dirt/dust.
Work is done in high places and occasionally on slippery surfaces.
Constant awareness is required of surrounding areas to insure safety of employees and guests.
Constant contact with co-workers and guests.
Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination.
Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment.
Meet and deliver core values, service standards, and family style service.
Have excellent communication skills and observation skills.
Have an easygoing demeanor.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Assist in the development of training programs for new employees.
Continually check public areas, linen and supply rooms, making sure standards are met.
Check maid carts and all equipment used by the room attendants, housemen and shampoo person that they are in good working order.
Maintain check on linen consumption, housekeeping supplies, care of furniture and appearance of the building and fixtures.
Assist in assigning daily work and key distribution.
Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures.
Maintain personal appearance standards at all times.
Report any suspicious activities which may jeopardize the security of the hotel to your manager or the security department immediately.
Work additional hours on short notice as requested by supervisor, in order to accommodate staffing emergency, employee absence, fluctuation in business levels, special projects, etc.
Learn and uphold the quality customer service standards at all times.
Perform related duties as assigned by supervisor.
Exemplify core values, family style service, mission and vision.
Exemplify DEI (diversity, equity, inclusion) culture.
Perform other job related duties as assigned.
Provide internal/external guests with service excellence.
Ensure a fun and safe environment for guests.