Lead Houseperson- Silver Legacy
About The Position
Under direction of the Section Supervisors, this role supervises Housepersons and assists with cleaning assigned guest and employee areas of the hotel, as well as assisting Guest Room Attendants. The position requires regular, punctual, and predictable attendance and the ability to work flexible hours, including required overtime. The Lead Houseperson will assist in the development of training programs for new employees, continually check public areas, linen and supply rooms to ensure standards are met and in good working order, and check maid carts and all equipment used by room attendants, housemen, and shampoo people. This role also involves maintaining checks on linen consumption, housekeeping supplies, care of furniture, and the appearance of the building and fixtures. Additionally, the Lead Houseperson will assist in assigning daily work and key distribution, attend necessary meetings, and understand and follow the Orientation manual, housekeeping manual, and Emergency/Evacuation procedures. Personal appearance standards must always be maintained. Any suspicious activities that may jeopardize the security of the hotel must be reported immediately to a manager or the security department. The role requires working additional hours at short notice as requested by a supervisor to accommodate staffing emergencies, employee absence, fluctuation in business levels, or special projects. The Lead Houseperson must always learn and uphold the quality customer service standards of the Silver Legacy Resort, maintain regular and predictable attendance, and perform related duties as assigned by a supervisor. The role exemplifies core values, family-style service, mission, vision, and DEI (diversity, equity, inclusion) culture.
Requirements
- Good organizational skills.
- Understand and comply with all company and departmental rules and regulations, policies and procedures.
- Skill in establishing and maintaining effective working relationships with staff and guests.
- Ability to read and communicate verbally in English and Spanish.
- Self-motivated, detail oriented.
- Possess initiative, high-energy level.
- Well groomed, good personal hygiene.
- Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.
- High School diploma or equivalent.
- Ability to provide internal/ external guests with service excellence.
- Excellent communication skills and observation skills.
- Easygoing demeanor to ensure a fun and safe environment for guests.
- Above average speech – both speaking and reading/writing English.
- Excellent interpersonal skills.
- Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
- Simple reading writing and math skills.
- Ability to perform simple tasks.
- Coordination.
- Ability to follow instructions, influence others, meet time requirements, memorize skills and use independent judgment.
Responsibilities
- Supervise Housepersons and assist with cleaning assigned guest and employee areas of the hotel.
- Assist Guest Room Attendants.
- Assist in the development of training programs for new employees.
- Continually check public areas, linen and supply rooms, making sure standards are met and in good working order.
- Check maid carts and all equipment used by the room attendants, housemen and shampoo people.
- Maintain check on linen consumption, housekeeping supplies, care of furniture and appearance of the building and fixtures.
- Assist in assigning daily work and key distribution.
- Attend all necessary meetings.
- Understand and follow Orientation manual, housekeeping manual and Emergency/Evacuation procedures.
- Report any suspicious activities which may jeopardize the security of the hotel to your manager or the security department immediately.
- Work additional hours at short notice as requested by supervisor, to accommodate staffing emergencies, employee absence, fluctuation in business levels, special projects, etc.
- Learn and uphold the quality customer service standards of the Silver Legacy Resort.
- Maintain regular, predictable attendance in accordance with departmental policy.
- Perform related duties as assigned by supervisor.
- Exemplify core values, family style service, mission and vision.
- Exemplify DEI (diversity, equity, inclusion) culture.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
