Lead Houseperson- Circus Circus

Caesars Entertainment•Reno, NV

2d•Onsite

About The Position

Under direction of the Section Supervisors, this role supervises Housepersons and assists with cleaning assigned guest and employee areas of the hotel, as well as assisting Guest Room Attendants. The position requires regular, punctual, and predictable attendance and the ability to work flexible hours, including overtime. Responsibilities include assisting in the development of training programs for new employees, continually checking public areas, linen and supply rooms to ensure standards are met, and checking maid carts and all equipment used by room attendants, housemen, and shampoo persons to ensure they are in good working order. The role also involves maintaining checks on linen consumption, housekeeping supplies, care of furniture, and the appearance of the building and fixtures. Additionally, the Lead Houseperson assists in assigning daily work and key distribution, attends necessary meetings, and understands and follows Orientation manual, Housekeeping manual, and Emergency/Evacuation procedures. Personal appearance standards must be maintained at all times, and any suspicious activities that may jeopardize the security of the hotel must be reported immediately. The role requires working additional hours on short notice as requested by a supervisor to accommodate staffing emergencies, employee absences, fluctuations in business levels, or special projects. It also involves learning and upholding the quality customer service standards of the Silver Legacy Resort, maintaining regular and predictable attendance, and performing related duties as assigned by a supervisor. The position exemplifies core values, family-style service, mission, vision, and DEI culture. Other job-related duties as assigned will also be performed.

Requirements

Good organizational skills.
Understand and comply with all company and departmental rules and regulations, policies and procedures.
Skill in establishing and maintaining effective working relationships with staff and guests.
Ability to read, and communicate verbally in English and Spanish.
Self-motivated, detail oriented.
Possess initiative, high energy level.
Well groomed, good personal hygiene.
Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.
High School diploma or equivalent.
Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs.
Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors.
Occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying.
Seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.
Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated.
Work entails use of solvents/oils, mechanical and electrical devices.
May come into contact with fumes/odors and dirt/dust.
Work is done in high places and occasionally on slippery surfaces.
Constant awareness is required of surrounding areas to insure safety of employees and guests.
Constant contact with co-workers and guests.
Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination.
Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment.
Employee is required to meet and deliver our core values, service standards, and family style service.
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Assist in the development of training programs for new employees.
Continually check public areas, linen and supply rooms, making sure standards are met.
Check maid carts and all equipment used by the room attendants, housemen and shampoo person that they are in good working order.
Maintain check on linen consumption housekeeping supplies, care of furniture and appearance of the building and fixtures.
Assist in assigning daily work and key distribution.
Attend all necessary meetings.
Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures.
Personal appearance standards are to be maintained at all times.
Report any suspicious activities which may jeopardize the security of the hotel to your manager or the security department immediately.
Work additional hours on short notice as requested by supervisor, in order to accommodate staffing emergency, employee absence, fluctuation in business levels, special projects, etc.
Learn and uphold the quality customer service standards of the Silver Legacy Resort at all times.
Maintain regular, predictable attendance in accordance with departmental policy.
Perform related duties as assigned by supervisor.
Exemplify our core values, family style service, our mission and vision.
Exemplify our DEI (diversity, equity, inclusion) culture.
Perform other job related duties as assigned.