Lead PM Supervisor Housekeeping

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

4d•Onsite

About The Position

The Lead Housekeeping Supervisor works closely with the Housekeeping Managers to provide support and direction to supervisors and line employees. Monitors employee performance and compliance with all Housekeeping and Hotel policies and procedures. Coordinates the efforts of various members of the Housekeeping team to elevate service, expedite the completion of assignments and deliver exceptional results. Performs numerous duties of a Housekeeping Manager in their absence. Serves as a role model for other by exhibiting exceptional leadership qualities. Ensures that all cleanliness and maintenance standards are maintained and that the Forbes and AAA service standards are followed. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. As a luxury brand resort, our team members are committed to abiding by all Broadmoor policies, procedures, and safety guidelines to ensure we maintain the highest standard in the industry.

Requirements

High school diploma or general education degree (GED)
One to three years related experience and/or training
Any employee driving a Broadmoor vehicle must be 18 years or older.
Occasional heavy lifting (up to 50 lbs.)
Enthusiastic, friendly, and energetic team member who works well with others.
Strong interpersonal communication skills

Nice To Haves

Prior Housekeeping supervisory and hospitality experience preferred.

Responsibilities

Directly and indirectly supervises up to 60 employees within scope of responsibility.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Assists with the hiring, training and re-training of employees within scope of responsibility.
Actively participates in the timely administration of the 90-day and annual employee performance process.
Provides inspirational leadership by rewarding and recognizing employees for their exceptional performance and by participating in the various reward and recognition programs of the Department and Hotel.
Takes part in the employee progressive disciplinary process including the coaching, counseling, and execution of employee disciplinary actions.
Ensures that all Forbes and AAA standards within scope of responsibility are in place and properly executed by conducting frequent formal and informal performance audits as outlined within the Department’s Guest Room Inspection Program.
Monitors the cleanliness and maintenance of guest accommodations, public spaces and employee areas of the Hotel.
Responsible for key policy procedures, equipment maintenance, and protecting company property.
Gains a complete understanding of the Hotel’s Safety and Security guidelines, SDS compliance and actively participates in fire / safety drills.
Attends regularly scheduled supervisory meetings and applicable leadership training classes.
Assists in the preparation and the conducting of employee pre-shift meetings.
Provides detailed information about guest requests, group expectations and follows up to ensure timely delivery and accurate execution.
Assists in linen and supply inventories.
Assists with the planning and implementation of new or revised policies, guidelines, procedures and processes.