PM Housekeeping Supervisor

Zota Beach Resort•Longboat Key, FL

3d•Onsite

About The Position

The PM Housekeeping Supervisor at a beach resort is responsible for overseeing the evening operations of the housekeeping department to ensure all guest accommodations and public areas meet the resort’s high standards of cleanliness, comfort, and presentation. This role plays a key part in delivering an exceptional guest experience by coordinating staff, maintaining quality control, and responding promptly to guest and operational needs during afternoon and evening shifts. The supervisor manages and supports housekeeping team members, including room attendants, housepersons, and turndown staff, ensuring duties are completed efficiently and in accordance with resort policies and brand standards. They conduct inspections of guest rooms, suites, and public areas, address any deficiencies, and ensure readiness for late arrivals and next-day occupancy. In addition to operational oversight, the PM Housekeeping Supervisor communicates closely with front desk, maintenance, and other departments to handle special requests, room status updates, and urgent service issues. The role also involves resolving guest concerns in a professional and timely manner, contributing to overall guest satisfaction. This position requires strong leadership, attention to detail, time management, and the ability to thrive in a fast-paced, service-oriented environment. Flexibility to work evenings, weekends, and holidays is essential in a resort setting. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission. The housekeeping supervisor is the lead housekeeper on a team; he or she will be required to oversee all housekeeping duties within a particular facility or on a particular team.

Requirements

Previous experience in housekeeping supervision
Exceptional interpersonal skills
Excellent written and verbal communication
Good time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Nice To Haves

High School Diploma/GED a plus but not required
Bi-lingual is a plus

Responsibilities

Supervises housekeeping staff as duties are being performed
Supervises the duties and tasks of laundry staff
Stocks and maintains supply rooms; orders supplies according to a budget
Receives, processes, and handles guest complaints in regard to housekeeping services
Ensures that rooms are kept clean and free from hazards
Ensures that all common areas are kept clean and free from hazards
Organizes all staff during the day and hosts daily meetings with housekeeping staff
Assists guests with questions and basic requests
Provides a high level of customer service at all times; remains professional
Trains new housekeepers and support staff
Meets with company officials regularly in order to provide progress reports and address issues