Lead Piercer

Mejuri • San Jose, CA

10d • $30 - $37 • Onsite

About The Position

Mejuri is a modern fine jewelry brand that has been reimagining the industry since 2015. Founded on the principle that fine jewelry should be a personal choice for self-expression and not reserved for special occasions, Mejuri offers accessible luxury through its online presence, app, and a growing network of over 58 retail stores globally. The company is committed to responsible sourcing, sustainable practices, and philanthropic initiatives. As Mejuri expands its piercing services across Canada, the US, UK, and Australia, they are seeking passionate individuals to join their team. The Lead Piercer will be instrumental in elevating customer service, driving profitability, and creating a positive environment within the Mejuri Piercing Studio, ensuring adherence to high standards of safety, hygiene, and quality in piercing services and jewelry offerings.

Requirements

• 2+ years of experience with needle piercing.
• Experience working with threadless jewelry.
• Up-to-date First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with an autoclave or statim.
• Must have or be registrable with local law enforcement or meet area requirements for permits such as "Practitioner Registration", Blood-borne Pathogens, First Aid/CPR, Vaccination requirements, etc.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication and customer service skills.
• The desire to work in a fast-paced, entrepreneurial environment.

Nice To Haves

• Experience selling product at a fast-growing company.

Responsibilities

• Oversee the piercing customer journey from start to finish, including greeting, check-in, styling, transaction, and aftercare education.
• Provide a calm and professional demeanor during piercing services to ensure the best client experience.
• Embody Mejuri values in all client interactions and act as an ambassador for the brand and its piercing studios.
• Build a strong clientele in the local market.
• Communicate insights and opportunities related to piercing products and services to the Store Manager and Store Services team.
• Collaborate with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
• Work closely with store staff to manage the schedule and online booking service.
• Explain proper aftercare, including signs of infection, tailored to specific materials and downsizing needs.
• Thoroughly explain service procedures and risks, identifying potential medical concerns and outlining suggested care and possible complications.
• Lead by example on the sales floor, communicating, training, and upholding Mejuri’s Steps of Selling to ensure a high-quality customer experience.
• Ensure a positive customer experience and promote services such as piercing, engraving, and other offerings.
• Oversee and manage all aspects of the piercing studio in conjunction with the Store Services team and Store Manager.
• Support inventory management and provide feedback to the Operations Lead & Store Services team to ensure optimal stock levels and assortment.
• Ensure health and safety standards are maintained by following internal standards and local guidelines, including studio cleanliness, sharps and biohazard waste management, and physical space requirements.
• Uphold legal compliance in all customer interactions, including verifying identification, requirements, and waivers, and updating management on local laws and protocol updates.
• Remain knowledgeable about Mejuri products and become an expert on the piercing jewelry assortment, including sizing, materials, gemstones, and metals.
• Support the check-up and downsizing process for clients.
• Style, stack, and suggest products for piercing clients, providing expertise for clients to design their own ear stacks.
• Build piercing appointment occupancy by promoting, educating, and driving awareness of the piercing studio.
• Communicate with Store Services to order necessary piercing equipment.
• Ensure all legislated paperwork and client record-keeping is met and maintained.

Benefits

• Comprehensive medical, dental, and mental health coverage (US & CA).
• Opportunity to utilize 401(k) & commuter benefits plans (US only).
• Comprehensive medical benefits including PMI, Cashplan, and Pension program (UK only).
• Paid time off (vacation and sick days).
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• 100% of tips earned.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed