Lead Piercer

Mejuri • San Jose, CA

9d • Onsite

About The Position

Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression, moving beyond traditional gifting. Founded by Noura Sakkijha, the brand emphasizes celebrating oneself through style and everyday moments. Mejuri is accessible online, via app, and through a growing global retail presence of over 58 stores. The company is committed to responsible sourcing, sustainable practices, and philanthropic initiatives. The Role: Mejuri's Piercing Studio is a community of artists and jewelry enthusiasts. As the company expands across Canada, the US, UK, and Australia, this role is crucial for elevating customer service, boosting profitability, and creating a positive environment for jewelry dreams. The Lead Piercer will be knowledgeable in initial piercings, allowable alloys, and maintaining the highest standards of safety and hygiene in a state-of-the-art studio environment.

Requirements

• 2+ years of experience with needle piercing.
• Experience working with threadless jewelry.
• Up-to-date First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with an autoclave or statim.
• Have or be registrable with local law enforcement or meet area requirements for permits such as "Practitioner Registration", Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication & customer service skills.
• The desire to work in a fast-paced, entrepreneurial environment.

Nice To Haves

• Experience selling product at a fast-growing company.

Responsibilities

• Oversee the piercing customer journey from start to finish, including greeting, check-in, styling, transaction, and aftercare education.
• Maintain a calm and professional demeanor to provide the best experience for piercing clients.
• Act as an ambassador for Mejuri, promoting customer awareness about the brand and its piercing studios.
• Build a strong clientele in the local market.
• Communicate insights and opportunities related to piercing products and services to the Store Manager & Store Services.
• Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
• Collaborate with store staff to update the schedule and online booking service.
• Explain proper aftercare, including signs of infection, to each client, tailoring information to specific materials and downsizing needs.
• Thoroughly explain service procedures and risks to clients.
• Identify any medical concerns that may prevent piercing and provide suggested care and information on potential complications.
• Lead by example on the sales floor, upholding Mejuri’s Steps of Selling and ensuring a positive customer experience.
• Promote services offerings including piercing, engraving, and other available services.
• Oversee and manage all aspects of the piercing studio in conjunction with the Store Services team and Store Manager.
• Support inventory management and provide feedback to the Operations Lead & Store Services team to ensure optimal quantities and assortment.
• Ensure health and safety standards are maintained by following internal standards and local guidelines.
• Maintain excellent cleanliness of the studio, manage sharps and biohazard waste, and ensure physical space requirements are met.
• Uphold legal compliance in all customer interactions, including verifying identification, requirements, and waivers.
• Update Store Manager & Store Services Team on all local laws and protocol updates.
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment, including sizing, materials, gemstones, and metals.
• Support the check-up and downsizing process for each client.
• Style, stack, and suggest products for piercing clients, providing expertise for clients to design their own ear stacks.
• Build piercing appointment occupancy through promotion, education, and driving awareness of the piercing studio.
• Communicate with Store Services to order necessary piercing equipment.
• Ensure all legislated paperwork and client record-keeping is met and maintained at all times.

Benefits

• Top wages in the industry
• Bonus potential
• Tip potential
• Comprehensive medical, dental, and mental health coverage (US & CA ONLY)
• 401(k) & commuter benefits plans (US ONLY)
• Comprehensive medical benefits including PMI, Cashplan, and Pension program (UK ONLY)
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• You keep 100% of the tips you earn.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• Generous product discount!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed