Lead Physiotherapist (Markham)

Axis Therapy & Performance • Markham, ON

4d

About The Position

The Lead Therapist will oversee all aspects of the clinic’s operations, ensuring the highest level of patient satisfaction, team efficiency, and overall clinic performance. This role requires a strategic thinker with strong leadership skills who can manage both the clinical and administrative functions of the clinic. The ideal candidate will have a background in healthcare management, a passion for driving excellence in patient care, and a deep commitment to team development. Axis Therapy & Performance is a premier provider of physiotherapy, chiropractic, and wellness services dedicated to refining the way our clients move. Our mission is to deliver expert physical therapy powered by human connection. We seek a dynamic and experienced Clinic Director to lead our team, ensure exceptional patient care, and drive the clinic's operational success.

Requirements

• Fully registered and in good standing with the College of Physiotherapists of Ontario
• Minimum of 3 years of experience in a private practice orthopaedic setting, with at least 1 year of leadership experience
• Strong understanding of clinic operations, healthcare regulations, and patient care standards.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, develop strategies, and drive business growth.
• Competency with healthcare administration systems (e.g., Jane, Telus Health).
• Flexibility with work hours, including evenings, weekends, and off-hours as needed.

Responsibilities

• Lead and mentor a multidisciplinary team, including physiotherapists, chiropractors, massage therapists, and administrative staff.
• Promote the Axis brand, showcasing pride in the team and prioritizing the brand's culture both in-person and on social platforms.
• Oversee clinic operations, ensuring efficient workflow, scheduling, and resource allocation.
• Implement and monitor key performance indicators (KPIs) to ensure clinic goals are met, including clinic revenue targets, product sales, and client retention.
• Participate in and lead various meetings, including weekly LevelTEN meetings, director meetings, and monthly skill-building sessions.
• Continually improve processes, develop organizational structures, and ensure the smooth flow of day-to-day operations for clients and staff.
• Ensure all staff greet clients with high energy and enthusiasm, developing rapport and understanding client goals.
• Oversee the creation and execution of treatment plans, ensuring clients commit to their prescribed sessions.
• Monitor client interactions to guarantee the highest quality of care, compliance with regulations, and tailored, lasting experiences.
• Promote client engagement through excellent customer service, including follow-ups, feedback collection, and ensuring treatment plan adherence.
• Collaborate with the marketing team to develop strategies for patient acquisition, retention, and community outreach.
• Participate in monthly outreach events and organize media days with the Social Media Manager.
• Promote brand loyalty on personal and clinic social media pages, engaging with posts and ensuring visibility of the Axis brand.
• Lead and manage recruitment, interviewing, and hiring processes for new staff.
• Oversee the onboarding of new Physical Therapists, Client Coordinators, Outreach Coordinators, and Culture Officers.
• Conduct monthly team skill-building sessions and explore potential clinical programs based on industry trends and client demand.
• Ensure clinic operations comply with all relevant laws, regulations, and industry standards.
• Conduct performance reviews, including 6-month and annual assessments, to maintain high standards and continuous improvement.

Benefits

• Competitive salary with performance-based bonuses
• Health, dental, and vision coverage
• Ongoing professional development opportunities, including in-house training, workshops, and support for continuing education
• Clear pathways for career advancement
• Leadership development programs
• Supportive and collaborative work environment
• Mentorship programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed