Lead Physical Security Spec - Retail Delivery

SECU•Raleigh, NC

About The Position

The Lead Physical Security Spec is responsible for safeguarding people, assets, and premises from potential threats. The role provides guidance on planning, designing, implementing, operating, and maintaining video surveillance and intrusion detection systems for SECU branches and ATMs. It also implements security procedures, monitors surveillance systems, and serves as a liaison among credit union employees, vendors, and law enforcement agencies. The position works closely with branch and operations personnel by phone and email, responding promptly to employee concerns and requests. It requires independent work as well as collaboration with a team, occasional travel and overnight stays, and after-hours support on an as-needed basis. The role operates in a fast-paced office environment with substantial sitting, nearby coworkers, and background noise from employees and office equipment.

Requirements

At least 7 years of relevant experience.
Expert knowledge of core physical security techniques: deter, detect, delay, and defend.
Expert technical knowledge and experience with video surveillance and CCTV systems.
Expert technical knowledge and experience with intrusion detection systems.
Ability to work independently and as part of a team while delivering a high level of customer service and satisfaction.
Excellent written and verbal communication and organizational skills to coordinate project activities.
Fluent, professional English-speaking ability.
Attention to detail and ability to resolve time-sensitive issues promptly.
Ability to prioritize multiple tasks and make sound decisions in high-pressure situations.
Initiative and proactive behavior.
Ability to research new technology, draft cost analyses, and present findings to peers.
Ability to maintain the highest level of integrity and confidentiality.
Willingness to engage in ongoing training and professional development.
Ability to operate a motor vehicle and maintain a valid driver's license.
Ability to lift 25 pounds.

Nice To Haves

Physical Security Professional (PSP) or Certified Protection Professional (CPP) certification.

Responsibilities

Plan, coordinate, schedule, and implement projects while adhering to assigned budgets.
Troubleshoot and support vendors and technicians with hardware installation and programming for video surveillance and intrusion detection systems.
Design and review branch security plans and manage installation projects through completion.
Create security risk assessment criteria and assess high-risk branches to identify and mitigate risks and vulnerabilities.
Serve as the lead point of contact with the Global Security Operations Center (GSOC) for detecting and responding to after-hours issues, alarms, and other security incidents.
Oversee vendor relationships and contracts.
Ensure compliance with security policies, standards, and regulations.
Research new security devices and technologies, implement them as appropriate, and create cost analyses to evaluate adequacy, effectiveness, and compatibility.
Oversee response, assessment, and remediation procedures for burglaries or vandalism at SECU facilities.
Develop and implement key performance indicators and other measurable metrics to track organizational benchmarks and objectives.
Build and maintain relationships with local, state, and federal law enforcement agencies.
Provide after-hours support as needed and travel occasionally, including overnight stays, for security responses, projects, and conferences.
Train and mentor staff.