Lead Physical Security Spec - Retail Delivery

State Employees' Credit Union•Raleigh, NC

About The Position

The Lead Physical Security Spec safeguards individuals, assets, and premises from potential threats. The role guides the planning, design, implementation, operation, and maintenance of video surveillance and intrusion detection systems for SECU branches and ATMs. It implements security procedures, monitors surveillance systems, and serves as a liaison among Credit Union employees, vendors, and law enforcement agencies to support organizational security. The position works closely with branch and operations personnel by phone and email, responds promptly to employee concerns, and works independently as well as collaboratively. Travel is required as needed, including occasional overnight stays for security response needs, projects, and conferences. After-hours support is also required on an as-needed basis.

Requirements

Minimum of 7 years of relevant experience.
Expert knowledge of core physical security techniques: deter, detect, delay, and defend.
Expert technical knowledge and experience with video surveillance and CCTV systems.
Expert technical knowledge and experience with intrusion detection systems.
Ability to work independently and as part of a team while delivering a high level of customer service and satisfaction.
Excellent written and verbal communication and organizational skills to coordinate project activities.
Fluent professional English-speaking ability.
Attention to detail and ability to resolve time-sensitive issues promptly.
Ability to prioritize multiple tasks and make sound decisions in high-pressure situations.
Initiative and proactive behavior.
Ability to research new technology, draft cost analyses, and present findings to peers.
Ability to maintain the highest level of integrity and confidentiality.
Must engage in ongoing training and professional development.
Ability to lift 25 pounds, operate a motor vehicle, and maintain a valid driver's license.

Nice To Haves

Physical Security Professional (PSP) or Certified Protection Professional (CPP) certification.

Responsibilities

Plan, coordinate, schedule, and implement projects while adhering to assigned budgets.
Troubleshoot and support vendors and technicians with hardware installation and system programming for video surveillance and intrusion detection devices and systems.
Design and review branch security plans and manage installation projects through completion.
Create security risk assessment criteria and assess high-risk branches to identify and mitigate risks and vulnerabilities.
Serve as the lead point of contact with the Global Security Operations Center (GSOC) to detect and respond to after-hours issues, alarms, and other security incidents.
Oversee vendor relationships and contracts.
Ensure compliance with security policies, standards, and regulations.
Research and implement new security devices or technologies, and develop cost analyses to assess their adequacy, effectiveness, and compatibility.
Oversee response, assessment, and remediation procedures for burglaries and vandalism at SECU facilities.
Develop and implement KPIs and other measurable metrics to monitor performance against organizational benchmarks and objectives.
Build and maintain relationships with local, state, and federal law enforcement agencies.
Provide after-hours support as needed and travel, including overnight stays, for security response needs, projects, and conferences.
Train and mentor staff.