Lead Phlebotomist, Jewish Hospital, Lab, 3am-1:30pm

UofL Health•Louisville, KY

2d•Onsite

About The Position

UofL Health is a regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, and over 12,000 team members. Its mission is to deliver patient-centered care. The Lead Phlebotomist assists the Phlebotomy Supervisor by coordinating the daily activities of processors and phlebotomists while performing technical work and lead duties. The role ensures timely phlebotomy collections and specimen processing, monitors and distributes workload, and helps maintain staffing during call-ins or unusual circumstances. The Lead also teaches phlebotomy classes, supports staff orientation and competency, and provides feedback on employee performance. The position supports infection control and safety policies, medical necessity requirements, and laboratory standards and policies established by applicable accrediting bodies. It serves as a problem-solving resource, responds to customer complaints and process deviations, maintains department supplies, and recommends operational improvements. The Lead is expected to model professional, courteous conduct and UofL Health’s values, protect confidential information, and collaborate with patients, staff, and other members of the health care community.

Requirements

High school graduation or equivalent.
Two years of phlebotomy experience.
Previous specimen processing experience.
Phlebotomy certification.
BLS certification.
Superior customer service and organizational skills.
Strong computer skills and excellent verbal and written communication skills.
Extreme attention to detail and ability to prioritize work duties.
Ability to remain calm during periods of stress.
Ability to present to small and large groups.
Ability to critically think through complex situations and process improvements and assist others in developing clinical reasoning skills.
Computer literacy.
Commitment to confidentiality, safety standards, teamwork, professionalism, and effective interaction with patients, physicians, staff, visitors, and the broader health care community.

Nice To Haves

Completion of a certified phlebotomy program.
Experience with Microsoft Word, Microsoft Excel, and Cerner EHR.

Responsibilities

Coordinate the daily activities of processors and phlebotomists while performing technical work and lead duties.
Ensure collections occur within established turnaround times and specimens are processed promptly upon receipt in the laboratory.
Monitor staffing needs, distribute daily workload, and maintain staffing for call-ins or other unusual circumstances.
Teach phlebotomy classes to laboratory and nursing personnel.
Perform and maintain time and attendance records.
Perform phlebotomy, processing, neonatal collections, reference laboratory send-outs, and preceptor training.
Review, investigate, and respond to customer complaints and process deviations.
Submit employee evaluation feedback to the Phlebotomy Supervisor, including initial competency and skills assessments and validations.
Assist with orientation of new department employees and document completion using the orientation checklist.
Directly observe department staff and ensure their competency.
Recommend and implement improvements to meet operational goals and improve patient outcomes.
Understand and follow department procedures as defined in procedure manuals.
Attend required department or hospital meetings.
Maintain adequate department supply inventory and serve as a problem-solving resource.
Support infection control, safety, medical necessity, organizational standards, and applicable laboratory requirements.
Identify and report safety hazards or concerns; suggest improvements to procedures and workflow; and communicate consistently with staff.
Comply with company policies, standards of work, conduct requirements, and HIPAA privacy and security requirements.
Perform other duties as assigned.