Lead Pharmacy Technician

Veterans Health Administration • Charlotte, NC

12d • Onsite

About The Position

The Pharmacy Lead Technician is responsible for assisting in coordinating comprehensive pharmaceutical care activities in outpatient operations dispensing areas, pharmacy telephone customer care, and care in the community. This role involves managing pharmacy technicians, planning and organizing work, scheduling staff, assessing workload, providing training, communicating leadership objectives, serving as a liaison, performing quality checks, encouraging error reporting, and coordinating equipment maintenance.

Requirements

• Must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Will be required to serve a 1 or 2-year trial period.
• One year of experience equivalent to the next lower grade level (GS-07).
• Must pass a national certification exam and hold an active national certification through either PTCB as a CPhT or NHA as a ExCPT (for positions above the full performance level).
• Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy.
• Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures.
• Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy.
• Basic knowledge of pharmacy procurement, distribution and storage requirements to maintain a safe working environment.
• Ability to assist in determining and modifying as necessary: ordering intervals, inventory levels and cost-effective ordering quantities from required sources based on current financial conditions in pharmacy, seasonal variations in drug usage, changing patterns in medical practice, delivery time requirements and urgency of medical need.

Nice To Haves

• Certified Pharmacy Technician

Responsibilities

• Manages the Charlotte HCC VA pharmacy technicians assigned to the Outpatient Pharmacy Section and Pharmacy Community Care, or an assigned area of pharmacy services, and is responsible for all activities and functions generated by this section.
• Responsible for planning, organizing, and reviewing work.
• Responsible for scheduling Charlotte HCC VA pharmacy technicians and assigning coverage to meet the daily work demands, goals of the hospital, and customer service demands.
• Serves as backup timekeeper and assists outpatient supervisor with tracking leave requests.
• Assesses workload volume throughout the day, identifying backlogs and makes staffing adjustments as needed to meet organizational goals.
• Responsible for providing continuous required annual position specific competency review and training for the VA technician to maintain acceptable skills.
• Communicate all leadership objectives from staff meetings to explain and resolve the problems to support management's policies and goals.
• Serve as a liaison between pharmacists, procurement staff, and Charlotte HCC VA technicians to improve inter-professional communications and to resolve work related problems.
• Assist in the periodic review and development of the Charlotte HCC VA pharmacy technician's functional statement supporting the organizational mission, vision, and goals.
• Assist in the development of the Charlotte HCC VA pharmacy technician's performance standards that are realistic, challenging, and support the organizational mission, vision and goals.
• Perform quality checks on administrative aspects of the outpatient pharmacy technician workstations.
• Encourage Charlotte HCC VA pharmacy technicians to report actual and/or potential medication errors or adverse events, and to participate in quality improvement initiatives to promote safety.
• Perform the duties of a Charlotte HCC VA pharmacy technician at any time the need of the service requires it.
• Coordinates day-to-day maintenance and operation of pharmacy equipment and automation.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed