Lead Payroll Specialist

WCSC•Green Bay, WI

6d•Onsite

About The Position

Home Instead is seeking a detail-oriented Payroll Specialist to join our Corporate Accounting/Finance team in Green Bay, WI. This role is responsible for supporting multi-state payroll operations, ensuring accuracy, compliance, and timely processing across multiple locations. The ideal candidate is organized, analytical, and thrives in a fast-paced environment while managing multiple priorities. This position plays a key role in maintaining strong relationships with our Care Professionals and internal teams, while supporting the overall financial health of the organization. This role also offers the opportunity to become a key resource for UKG Pro administration, helping support system enhancements, train managers and employees, and improve payroll and HR processes across the organization. At Home Instead, we live our core value of Love (v.) —demonstrating patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment in all interactions.

Requirements

Associate degree in Accounting or related field preferred (or equivalent experience)
3–5 years of payroll experience required
Experience with multi-state payroll tax requirements preferred
Working knowledge of federal and state labor laws preferred
Experience supporting employees with payroll-related questions is a plus
Strong Excel skills required
Proficiency in Microsoft Office (Excel, Word, Outlook)
UKG experience preferred
WellSky experience a plus
Strong attention to detail with a focus on accuracy and compliance
Ability to interpret and apply payroll regulations across multiple jurisdictions
Excellent communication skills and ability to build trust with employees and partners
Strong organizational and problem-solving skills with the ability to meet deadlines
Ability to work independently and maintain confidentiality of sensitive information
Professional demeanor with strong customer service orientation

Responsibilities

Process new hires and employee changes across multiple locations and jurisdictions
Review payroll records to ensure accuracy, timeliness, and compliance with regulations
Apply knowledge of multi-state payroll tax requirements, including withholding and reporting
Process wage garnishments, levies, and other court-ordered deductions
Research and resolve payroll discrepancies and process corrections as needed
Ensure accurate and timely payments by reviewing claims and resolving issues
Respond to employee payroll inquiries in a professional and timely manner
Identify opportunities for process improvements and increased efficiency
Training managers and employees on payroll and HR processes
Overall organizational UKG administration
Perform additional duties as assigned