Lead, Patient Service - Surgery - La Jolla

Scripps Health•San Diego, CA

3d•Onsite

About The Position

Join a caring team supporting Scripps Memorial Hospital La Jolla as a Lead, Patient Service in the Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as assisting with daily department operations including training, technical support, mentoring and performance management of staff. You will perform quality audits and work towards assurance of consistency and standardization of procedures. You will manage departmental resources and keep abreast of current policies, practices and procedures and provide guidance to staff. You will assist in urgent situations requiring immediate decision making. You will assist/prepare staff schedules and manage coverage arrangements to ensure excellent patient care. You will provide department orientation and training. You will provide feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement. You will assist in new employee hiring and timekeeping editing. You will manage workflows and ensure benchmarks are met and end of day reconciliation is accurate. You will lead performance improvement projects and maintain department productivity reports. You will act as the department manager/supervisor in their absence. You will engage in patient Check-in, Check-out, scheduling, and billing coordination. You will communicate with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations. You will provide appropriate resolution to patient service recovery.

Requirements

One year of Customer/Patient Service experience in a healthcare setting.
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines

Nice To Haves

Two years of Customer/Patient Service experience in a healthcare setting.
Previous training experience and leadership skills.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Responsibilities

Assisting with daily department operations including training, technical support, mentoring and performance management of staff.
Performing quality audits and works towards assurance of consistency and standardization of procedures.
Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff.
Assisting in urgent situations requiring immediate decision making.
Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
Providing department orientation and training.
Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement.
Assisting in new employee hiring and timekeeping editing.
Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate.
Leading performance improvement projects and maintaining department productivity reports.
Acting as the department manager/supervisor in their absence.
Engaging in patient Check-in, Check-out, scheduling, and billing coordination.
Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.
Providing appropriate resolution to patient service recovery.