Lead Patient Service Associate

Thomas Jefferson University•Philadelphia, PA

16h•Onsite

About The Position

The Lead Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The Lead PSA serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of day to day operations. Primarily working at the front desk of an outpatient practice the Lead PSA verifies insurance, referrals and patient demographic information. The Lead PSA supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Requirements

High School Diploma/GED or equivalent
3 years patient facing healthcare experience

Responsibilities

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations.
Acts as internal and external point of contact.
Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
Greets and interacts with patients/visitors in a professional manner, on phone or in person.
Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
Adheres to HIPAA privacy and security requirements.
Ensures compliance with all applicable federal, state, and local regulatory standards.
Other duties as requested or assigned.

Benefits

medical (including prescription)
supplemental insurance
dental
vision
life and AD&D insurance
short- and long-term disability
flexible spending accounts
retirement plans
tuition assistance
voluntary benefits
tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service