Patient Services Team Lead

Mountain State Oral & Facial Surgery•Dublin, OH

2d•Onsite

About The Position

To provide the office with a single point of contact for front-office staff needs. The Patient Relations Lead will manage the front office staff at each office, ensuring daily needs are met, calls are handled, and schedules are reviewed. This role involves approving timecards, coordinating coverage, performing emergency drills, and overseeing OSHA compliance. The Lead will also prepare supply orders, facilitate patient flow, delegate duties, train new staff, and enforce changes as needed. They will act as a resource for best practices, a liaison between departments, and work closely with the Site Supervisor on office-level issues. Performance reviews, quality assurance projects, and adherence to safety guidelines are also key responsibilities, all while ensuring an exceptional customer experience.

Requirements

Strong leadership skills
Excellent verbal and written communication skills
Excellent interpersonal skills
Excellent organizational skills
Must possess adequate computer skills
Must be detail-oriented
Must maintain professionalism at all times
Must maintain training/ continuing education requirements
Ability to function in fast paced and/ or stressful work environment
Must adhere to company policies and procedures and safety guidelines
High School Diploma or equivalent required
Customer service experience

Responsibilities

Ensures front office needs are met every day
Receive all front office call-in for their office and report to the Site Supervisor
Approve timecards, time off request and coordinate coverage
Perform Emergency Drills with the staff and doctors
Oversee and/or perform as the OSHA Coordinator
Review schedules daily for all appropriate needs
Prepare supply orders
Facilitate patient flow throughout the day
Delegate front office duties to meet office requirements
Train new front office staff
Enforce changes as needed
Ensuring Front Office staff are compliant
Function as a resource for Best Practice ideas
Act as a liaison between back office, the front office and you
Work closely with the Site Supervisor on office level issues
Manage performance reviews for staff
Participates in tracking and quality assurance projects
Always maintains and follows safety guidelines
Ensures exceptional customer experience
Any duties required to maintain patient flow and any other extra duties as assigned