Lead Patient Engagement Specialist (Day shift)

Human Resources•Westerville, OH

9d•Onsite

About The Position

Oak Grove Recovery operates Residential Treatment Programs for individuals with Substance Use Disorder. Our mission goes beyond restoring sobriety- we aim to help individuals transform their lives from darkness to vibrant possibility. We believe treatment must be local, individualized, holistic, and relational. With programs across multiple states and rapid national growth, we are committed to providing exceptional care and support to every person we serve. The Lead Patient Engagement Specialist plays a key leadership role in supporting both staff and patients throughout the recovery process. This position oversees the Patient Engagement team, ensuring consistent structure, accountability, and therapeutic engagement within the facility. The Lead Specialist serves as the primary point of contact for all Patient Engagement Specialists, supervises daily operations, monitors patient movement, resolves conflicts, and collaborates closely with clinical staff to maintain a safe, supportive, and recovery-focused environment.

Requirements

High School Diploma, GED, or equivalent experience
Minimum 1 year of experience working with Substance Use Disorder populations strongly preferred
Ability to remain calm and professional in high-risk or crisis situations
Strong de-escalation, harm-prevention, and conflict-management skills
Crisis Intervention Training strongly preferred
Strong problem-solving and critical-thinking abilities
Physical ability to run and safely intervene in tense situations
Commitment to a drug-free lifestyle and responsible alcohol use
Personal passion or interest in substance abuse recovery strongly preferred
Authorization to work in the United States required

Responsibilities

Supervise all Patient Engagement Specialists and provide ongoing support and direction
Train and onboard new Patient Engagement Specialists
Create, manage, and adjust daily work schedules
Monitor productivity and ensure adequate staffing coverage
Host monthly staff meetings and communicate updates, expectations, and policy changes
Provide coaching, feedback, and performance guidance
Ensure proper documentation and adherence to engagement protocols
Oversee meal monitoring, including portion control and accommodations
Ensure staff lead daily light fitness classes, guided meditation, and enrichment activities
Oversee staff participation in off-campus enrichment activities and vendor-led events
Ensure facilitation of assigned non-therapy groups
Monitor patient movement and maintain visibility in all patient areas
Lead community meetings to address treatment topics and resolve conflicts
Ensure implementation of one-on-one engagement and retention strategies
Oversee transportation scheduling for patients
Ensure staff supervision of off-campus 12-step meetings
Monitor patient compliance and collaborate with clinical staff as needed
Oversee daily facility cleaning duties and ensure standards are met
Respond calmly and effectively to high-stress or crisis situations
Support a safe, structured, and recovery-focused environment
Work independently while contributing to a collaborative treatment team
Commit to ongoing learning, development, and teamwork
Perform additional duties as assigned by leadership