PATIENT ENGAGEMENT SPECIALIST

Freeman Health System

2d • Onsite

About The Position

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. About Us - Infection Prevention Infection Prevention Freeman Infection Prevention works closely to monitor and prevent against the spread of infectious disease in the public. Our team works diligently to facilitate new opportunities to improve patient care. A fast paced environment that requires a high level of critical thinking and communication

Requirements

• Current understanding of patient care delivery, leadership, patient safety, and quality and process improvement
• Knowledge of patient experience surveys (including CMS-mandated CAHPS surveys) and use of the results to drive improvement is preferred.
• Proficiency in Microsoft Office suite, particularly Word and Excel, a plus.
• Associate degree preferred in healthcare, communications, business, social services, or related field; OR minimum of two (2) years of healthcare, patient experience, customer service, or patient engagement experience required.
• Strong communication, interpersonal, and customer service skills.
• Ability to work collaboratively with clinical and non-clinical staff.
• Experience with patient satisfaction initiatives, service recovery, or healthcare operations preferred.
• Ability to effectively manage sensitive situations with professionalism and compassion.
• Basic computer and data entry skills required.

Nice To Haves

• Knowledge of patient experience surveys (including CMS-mandated CAHPS surveys) and use of the results to drive improvement is preferred.
• Proficiency in Microsoft Office suite, particularly Word and Excel, a plus.
• Experience with patient satisfaction initiatives, service recovery, or healthcare operations preferred.

Responsibilities

• Supports patient experience, patient engagement, and service excellence initiatives throughout the organization.
• Works collaboratively with patients, families, clinical teams, and leadership to improve communication, patient satisfaction, service recovery, and overall patient-centered care delivery.
• Assists with purposeful rounding, patient follow-up, survey coordination, resource connection, and education initiatives while promoting a positive and supportive healthcare environment.

Benefits

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid Time Off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree