Lead Patient Coordinator (Full Time)

Schweiger Dermatology Group • Lower Merion Township, PA

23h • Onsite

About The Position

Schweiger is a leading dermatology practice with a significant national presence, dedicated to providing excellent patient care and fostering a positive work environment. The company is recognized for its rapid growth and commitment to its employees. This role is for a Full-Time Lead Patient Coordinator at the Bala Cynwyd office, responsible for assisting the General Manager in supervising front office operations and staff. The position requires previous healthcare experience and involves promoting a professional atmosphere, training and supervising front office staff, ensuring efficient scheduling and administrative tasks, maintaining office operations, and upholding patient and employee confidentiality. The company emphasizes a purpose-driven team environment focused on delivering the ultimate patient experience.

Requirements

• Previous healthcare experience is required.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be professional, reliable, and dedicated employee.
• Must have strong critical thinking, problem resolution skills and be a great multitasker.
• Open availability to work during weekdays and weekends.

Nice To Haves

• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Prefer prior experience working in a dermatology / medical environment.

Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintains office presence and highest level of professionalism.
• Assists GM with finding coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Train and supervise all front office staff.
• Check that beginning and end of day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs.
• Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re-training.
• Responsible to oversee that the front office staff is performing the scheduling tasks timely and correctly.
• Ensure that all scheduling, cancellations and confirmations and superbill entry are being done appropriately.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Always maintain a neat and orderly work area throughout the office.
• Maintain all office equipment, office supply inventory and follow bi-weekly ordering protocol.
• Oversee the creation of new medical records for each patient.
• Obtain all necessary copies of insurance cards, referrals, and demographic information.
• Responsible to assure that the staff is correctly entering data into system.
• Maintain confidentiality of all patient and employee information.
• Must exude a strong understanding of and enforce CLIA, OSHA and HIPAA regulations.
• Responsible for auditing PC checklists and ensuring closing duties are being performed correctly.
• Must oversee that cash deposits are locked up in the appropriate location.
• Have thorough knowledge of ALL procedures performed at offices.
• Other duties as assigned by supervisor on an as needed basis

Benefits

• Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date
• 401K after 30 days of employment
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees