Lead Patient Coordinator (Full Time)

Schweiger Dermatology Group • Freehold, NJ

1d • Onsite

About The Position

Schweiger is a leading dermatology practice with a significant national presence, dedicated to providing medical, cosmetic, and surgical dermatology and allergy services. The company emphasizes creating the Ultimate Patient Experience and a supportive work environment. Schweiger has been recognized for its rapid growth and has received Great Place to Work certification. This role is for a Full-Time Lead Patient Coordinator at the Freehold Office, responsible for assisting the General Manager in supervising front office operations and staff. Previous healthcare experience is required.

Requirements

• Previous healthcare experience is required.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be a professional, reliable, and dedicated employee.
• Must have strong critical thinking, problem resolution skills and be a great multitasker.
• Open availability to work during weekdays and weekends.

Nice To Haves

• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Prior experience working in a dermatology / medical environment.

Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintain office presence and the highest level of professionalism.
• Assist the GM with finding coverage for necessary shifts due to call outs, emergencies, or PTO.
• Train and supervise all front office staff.
• Check that beginning and end-of-day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs.
• Provide weekly feedback to the General Manager to discuss employee progress and assess employees in need of re-training.
• Oversee that front office staff performs scheduling tasks timely and correctly.
• Ensure that all scheduling, cancellations, confirmations, and superbill entries are done appropriately.
• Notify, document, and advise the respective General Manager of all personnel and patient complaints or issues.
• Maintain a neat and orderly work area throughout the office.
• Maintain all office equipment and office supply inventory, and follow bi-weekly ordering protocols.
• Oversee the creation of new medical records for each patient.
• Obtain all necessary copies of insurance cards, referrals, and demographic information.
• Assure that staff correctly enters data into the system.
• Maintain confidentiality of all patient and employee information.
• Enforce CLIA, OSHA, and HIPAA regulations.
• Audit PC checklists and ensure closing duties are performed correctly.
• Oversee that cash deposits are locked up in the appropriate location.
• Have thorough knowledge of ALL procedures performed at offices.
• Perform other duties as assigned by supervisor on an as-needed basis.

Benefits

• Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date
• 401K after 30 days of employment
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Dental and Vision on 1st of the month after date of hire (for part-time employees)
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees