Lead Patient Care Technician - 7 West PCU - FT

CP01 Carilion Medical Center•Roanoke, VA

21h•$20 - $28•Onsite

About The Position

The Lead Patient Care Technician (PCT) delivers high-quality, patient-centered care by performing delegated patient care services related to common nursing functions and activities of daily living. The position provides quality service through a team-oriented, collaborative approach. The role is based in a 26-bed telemetry progressive care unit (PCU) specializing in acute and chronic heart failure and other cardiovascular medical conditions, and serving as an alternate unit for medicine observation patients. The Lead PCT provides basic nursing care and advanced technical skills for specified age groups according to established standards, assists patients with daily living, and documents and reports observations to licensed staff. The role also supports unit operations, patient flow, service excellence, quality and safety activities, staff training, and regulatory compliance. The position may require support across multiple nursing units or Carilion facilities and may include competency-based clinical tasks. This is a full-time night position, 6:45 p.m. to 7:15 a.m., with every other weekend and rotating holidays. A sign-on bonus may be available to successful external candidates who meet applicable guidelines.

Requirements

High school diploma or equivalent education.
One to two years of experience in direct patient care.
Certified Nursing Assistant credential required if working in a critical access facility.
AHA BLS-HCP required within six months of hire.
Effective interpersonal, communication, and teamwork skills.
Successful completion of position orientation and competency validation.

Responsibilities

Provide basic nursing care and advanced technical skills for specified age groups according to established standards.
Assist patients with activities of daily living, and document and report patient observations to licensed staff.
Transport patients, supplies, specimens, and equipment within the facility.
Contribute to performance improvement activities and participate in efforts to achieve service-line and departmental outcomes.
Use the electronic medical record competently and assist with chart audits.
Participate in unit quality surveillance, shared governance, and organization councils or committees.
Lead unit huddles and participate in unit-based interdepartmental patient rounds.
Support staff scheduling, including coverage of lunch assignments.
Order, stock, and organize department or unit supplies and equipment.
Assist patients and visitors with wayfinding, answer phones, and build meaningful connections.
Clean unit-based equipment between patients, gather supplies needed to operate equipment, maintain general office equipment, and follow procedures for timely repairs.
Lead timely and comprehensive admissions, transfers, and discharges, and help coordinate patient flow using unit-specific software and the intranet.
Promote process-improvement initiatives informed by unit outcomes and metrics.
Welcome and assist patients and visitors, assist with registration, and role-model service excellence.
Answer and screen telephone and patient call-system inquiries, route calls, and accurately take messages.
Monitor cleanliness of unit waiting and break rooms and conduct safety and environmental rounds.
Assist with regulatory compliance, including assigned checks of refrigerators, glucose meters, equipment-room storage, and code carts.
Perform competency-authorized tasks that may include phlebotomy, nonsterile wound dressing care, replacing or removing saline locks, and colostomy bag changes.
Assist with ongoing training and precepting of new and current employees, and meet with new-hire PCTs to plan orientation.
Use evidence-based practices that enhance patient experience, including safety rounding and communication.
Support multiple nursing units when required and interact with staff, patients, physicians, families, visitors, management, ancillary departments, and the public.
Maintain patient, staff, and customer confidentiality.
When assigned patient-care tasks, apply life-span growth and development principles, recognize and report patient-status data, identify age-specific needs, and provide care according to departmental policies and procedures.
Sit with patients on suicide precautions or experiencing confusion when required.
Perform work in a fast-paced environment using prioritization and time-management skills, following established guidelines and procedures.
Work at multiple Carilion facilities when required.