Lead Patient Care Coordinator
About The Position
A confidential, relationship-centered private dental practice in Burlington, Wisconsin is seeking an experienced Lead Patient Care Coordinator to help guide the patient experience and support the front office team. This role is ideal for someone who loves helping people feel welcomed, informed, and cared for — while also bringing organization, leadership, and accountability to the daily flow of the practice. The practice believes healthcare is about human connection, not transactions, and that patients deserve trust, clarity, kindness, and a team that helps them feel seen, heard, and valued. The mission is to empower healers and educators to provide patients with world-class care and achieve optimal health. As a Lead Patient Care Coordinator, you will help bring that mission to life by creating a smooth, supportive, and relationship-driven experience for every patient and every teammate.
Requirements
- Dental front office, treatment coordination, scheduling, or patient care coordination experience
- Prior lead, training, or mentoring experience, or is ready to grow into a leadership role
- Communicates with warmth, clarity, and confidence
- Is organized, proactive, dependable, and solutions-oriented
- Can balance patient compassion with strong follow-through
- Understands the importance of confidentiality, accuracy, and trust
- Enjoys helping both patients and teammates succeed
- Thrives in a collaborative private practice environment
- Believes exceptional patient care begins before the patient ever sits in the chair
Responsibilities
- Welcome patients with warmth, professionalism, and genuine care
- Lead and support the front office/patient care coordination team
- Manage patient scheduling, confirmations, follow-ups, and appointment flow
- Help patients understand treatment plans, financial options, insurance details, and next steps
- Partner closely with doctors, hygienists, assistants, and administrative team members
- Support daily huddles, patient handoffs, and communication between clinical and front office teams
- Help maintain accurate patient records while protecting confidentiality and HIPAA standards
- Identify opportunities to improve systems, communication, and the patient experience
- Model accountability, calm leadership, humility, and kindness
- Help create a practice environment where patients trust us for a lifetime and tell others why
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
