Lead Patient Care Coordinator

PLACEM!NT by TZ Consulting • Edgewater, NJ

2d • Onsite

About The Position

This is a front-desk leadership role with real ownership in a Wellness & Aesthetics Med Spa. The position manages the patient experience from first contact to check-out and drives outcomes tied to membership enrollment and membership retention. The role emphasizes consultative care and growing with a clinic that invests in quality. The Lead PCC will help set the pace at the desk, coach standards day-to-day, and support a small team of 1-2 other PCCs. Success is measured by patient satisfaction and loyalty, appointment rebooking rate, membership conversion percentage, accuracy of scheduling and documentation, follow-up completion, and show-rate management.

Requirements

• Customer-facing front desk or coordinator experience in a relevant environment: med spa, dental/ortho, plastics, concierge, hospitality, or similar.
• Closing instincts: ability to guide a conversation, handle objections, and ask for commitment professionally.
• Exposure to memberships, packages, or retention - or adjacent conversion responsibility such as treatment plan acceptance, service upgrades, or subscription programs.
• Strong scheduling and systems comfort; scheduling software and administrative tools experience preferred.
• Ability to multitask, stay organized, and remain calm in a busy patient-facing environment.
• Schedule availability to cover clinic hours including evenings and Saturdays as needed.

Nice To Haves

• Spanish highly preferred (not required). Bilingual candidates will be prioritized in review.
• Zenoti experience is a plus.

Responsibilities

• Lead patient experience from first contact to check-out.
• Drive outcomes tied to membership enrollment and membership retention.
• Respond to inquiries, book visits, and keep patients moving through the schedule with strong follow-up discipline.
• Confidently explain services, promotions, and membership programs, and ask for the close.
• Prevent membership churn with save conversations, proactive outreach, and reactivation follow-ups.
• Rebook appointments and collaborate with the team to hit retention goals.
• Manage check-ins/outs, accurate records, and service recovery.
• Manage confirmations, waitlist management, and daily schedule optimization.
• Maintain a professional presence and a lobby that matches the brand experience.
• Set the pace at the desk, coach standards day-to-day, and support a small team of 1-2 other PCCs.

Benefits

• $20/hr base + Commission.
• Commission structure and performance incentives reviewed in the recruiter interview.
• Growth pathway: this is a lead seat with real scope and room to expand responsibility over time.
• Consistent schedule with a defined weekly cadence - no unpredictable hours.
• Full-spectrum wellness and aesthetics environment where your contribution to membership and retention is visible and rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed