Lead Patient Account Registrar - Admitting

Prime Healthcare•San Dimas, CA

20h•Onsite

About The Position

San Dimas Community Hospital is a 101-bed facility committed to serving the community with personalized, high-quality care. We offer a full range of comprehensive services and have received multiple awards for our quality and patient safety. Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! San Dimas Community Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. We offer competitive compensation and a comprehensive benefits package. This is a fast-paced work environment in which you can take pride in serving an underserved community. Come join a team of dedicated healthcare workers! San Dimas Community Hospital is nationally recognized, locally preferred, and community focused.

Requirements

High School Diploma or equivalent required.
Extensive knowledge of Patient Access required.
Exceptional interpersonal & organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical & problem solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

Ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility.
Coordinating break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break.
Assisting Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations.
Serving as a resource for other employees on policies/procedures, being knowledgeable regarding all duties within the Department he/she leads.
Taking the lead in assuring compliance and completion of all daily duties within the department under the Supervisor's direction.
Setting the example in exemplary customer service and overall conduct, relating well to patients, visitors, physicians, other departments, management, and employees in own department.