Lead Patient Access Representative

Syracuse Area Health • Syracuse, NE

4d • Onsite

About The Position

The Lead Patient Access Representative coordinates and manages hospital Patient Access staff schedules to ensure adequate departmental coverage across all shifts. The role proactively addresses staffing needs, arranges coverage for planned and unplanned absences, and adjusts assignments to support patient access operations while maintaining service excellence and operational efficiency.

The position assists the Revenue Cycle Director in implementing and monitoring processes and procedures to support staff efficiency, EMR accuracy, and exceptional customer service. It also serves as the organization's Patient Access EMR super user, supporting workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training to promote efficient and accurate registration, scheduling, and admission processes.

This is a full-time, benefited position totaling 40 hours per week. The stated schedule is 8 a.m. to 5 p.m.; there are no holidays or weekends.

Requirements

• High school graduate or equivalent.
• At least 2 years of experience in healthcare services, such as admissions, accounts receivable, and/or patient financial services.
• Experience with electronic medical records, computer systems, and data entry.
• Independent problem-solving skills and self-directed work experience.
• Demonstrated excellent customer service skills.
• Excellent written and verbal communication skills.
• Well organized and detail oriented.

Nice To Haves

• Associate-level college degree in business or healthcare.
• Previous supervisory experience.

Responsibilities

• Coordinate and manage Patient Access staff schedules to ensure adequate departmental coverage across all shifts.
• Proactively address staffing needs, arrange coverage for planned and unplanned absences, and adjust assignments.
• Assist the Revenue Cycle Director in implementing and monitoring processes and procedures that support staff efficiency, EMR accuracy, and customer service.
• Serve as the organizational Patient Access EMR super user.
• Support workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training.
• Support efficient and accurate registration, scheduling, and admission processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED