Lead Patient Access Representative - Full-Time - AVALA Hospital - RH459

AVALA•Covington, LA

84d•Onsite

About The Position

Under general supervision of the Manager, the lead is responsible for the coordination and supervision of the Registration staff across multiple areas. Plans organizes, supervises, patient access; oversees insurance verification, pre-registration, point of service collections. The Lead is responsible for enforcing policies and procedures, monitoring the accuracy of registration data, insurance benefits, and authorizations entered by associates, ensuring that proper patient experience protocols are followed and ensures patient satisfaction by consistently representing AVALA professionally while carrying out the responsibilities of the position. The goal of this position is to ensure high quality service for patients and accuracy of authorization and patient demographic data.

Requirements

High school diploma.
Two years or more experience.
Ability to communicate effectively in English, both verbally and in writing.
Basic computer knowledge.

Responsibilities

Perform patient registration function when needed to ensure wait times are kept to a minimum
The Lead participates in cross-training as needed to support multiple functions across all patient and payer types by assuring that all employees attend appropriate mandatory training annually
Monitor the accuracy of the data entry of demographic and insurance information obtained by staff for patient registration.
Investigate errors, suggest changes and/or implement solutions to encountered problems.
Report statistical findings to Manager
Tracks common issues and provide training to staff to prevent the issue from reoccurring
Ensure Manager is informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow
Assist with the development of quality audits and perform on a regular basis to promote quality and identify root causes of issues
Follow up on patient complaints promptly, and notify Manager immediately
Other duties as assigned