Lead Passenger Service Ramp Agent

Menzies Aviation Careers • Albany, GA

18h • Onsite

About The Position

The Lead Passenger Service Ramp Agent is responsible for overseeing daily ramp operations to ensure the safe, efficient, and timely handling of aircraft, baggage, cargo, and passenger support services. This position serves as the primary point of contact for frontline ramp agents, providing leadership, training, and operational guidance while maintaining compliance with airline, airport, customer, and regulatory requirements.

Requirements

• High school diploma or GED
• Must be 18 years of age or older
• Six (6) months of customer service or warehouse experience
• Valid driver’s license may be required
• Ability to work in a physically demanding and fast-paced environment
• Strong communication and teamwork skills
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Ability to work outdoors in varying weather conditions
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Ability to lift, push, and pull up to 70 pounds regularly
• Ability to stand, walk, bend, kneel, and reach for extended periods
• Ability to work outdoors in all weather conditions
• Ability to safely operate ground support equipment and move throughout active ramp areas
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English

Nice To Haves

• Previous airport, ramp, customer service, warehouse, or logistics experience

Responsibilities

• Lead and coordinate the activities of ramp agents during assigned shifts.
• Ensure safe loading and unloading of passenger baggage, cargo, and mail.
• Monitor aircraft arrival and departure activities to ensure on-time performance.
• Assign daily work tasks and provide operational direction to team members.
• Conduct pre-shift briefings and communicate operational updates.
• Assist with aircraft marshalling, pushback, wing walking, and towing operations as required.
• Monitor compliance with FAA, TSA, OSHA, airport authority, and company safety regulations.
• Inspect equipment and report maintenance or safety concerns promptly.
• Train and mentor new employees on ramp procedures, safety practices, and customer service expectations.
• Ensure proper baggage handling procedures are followed to minimize damage and mishandled baggage.
• Complete operational reports, incident documentation, and shift logs.
• Coordinate with airline representatives, operations personnel, and other airport departments to resolve service issues.
• Respond to operational irregularities, flight delays, and emergency situations.
• Maintain a clean and organized work environment on the ramp and in operational areas.
• Assist supervisors with staffing needs, attendance monitoring, and performance feedback.
• Perform other duties as requested.

Benefits

• The company is committed to providing a safe working environment for all staff members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED