Lead Package Handler - Albany
About The Position
OnTrac is hiring a Lead Package Handler in Albany, New York. This position oversees the offloading, loading, and sorting of packages for distribution. The lead works closely with Area and Operations Managers to train new hires, support business metrics, and uphold company values. The role includes loading and unloading packages from trailers, conveyor belts, and sortation equipment; sorting, scanning, and routing parcels; guiding package handlers; assisting with onboarding and training; monitoring workflow and balancing labor; and reinforcing safety and operational procedures. The lead also supports equipment monitoring and maintenance requests, freight-damage handling, and third-party driver check-in and documentation. The position is based in a warehouse that may have varying temperatures, noise, and moving equipment. It involves frequent standing, walking, lifting, and handling packages throughout the shift.
Requirements
- At least 1 year of industry experience.
- Ability to regularly lift, push, and pull 25 to 35 lbs, occasionally carry up to 50 lbs, and occasionally push or pull up to 150 lbs using a pallet jack or gaylords.
- Must be at least 18 years of age.
- Strong knowledge of package handling and sortation workflows.
- Ability to lead by example in safety, productivity, and attendance.
- Effective communication and basic coaching skills.
- Ability to problem-solve in a fast-paced, high-volume environment.
- Comfortable providing direction to peers and supporting leadership initiatives.
- Sufficient visual and auditory ability to safely navigate the warehouse, identify hazards, and communicate effectively in a noisy environment.
Nice To Haves
- High school diploma or general education degree (GED) preferred.
- 1 year of leadership experience preferred.
Responsibilities
- Promote a safe work environment by enforcing safety protocols, including dock, conveyor, and lockout/tagout procedures.
- Train and guide package handlers through hands-on demonstrations and ongoing performance feedback.
- Oversee package handling, sorting, and inspection to ensure accuracy, prevent damage, and avoid misroutes.
- Monitor equipment functionality and submit maintenance requests.
- Manage damaged freight according to company procedures.
- Check in and check out third-party drivers, verify credentials, and ensure proper documentation and manifest accuracy.
- Load and unload packages from trailers, conveyor belts, and sortation equipment.
- Sort, scan, and route parcels to designated areas based on destination or route.
- Provide guidance and direction to package handlers during assigned shifts.
- Assist with onboarding and training new team members.
- Monitor workflow and help balance labor to meet volume and service timelines.
- Reinforce safety practices, proper lifting techniques, and compliance with procedures.
- Identify and communicate performance issues, productivity gaps, or operational concerns.
- Serve as a point of contact for operational questions and issue escalation.
Benefits
- Medical, dental, and vision insurance
- HSA and FSA options
- Basic and voluntary life and disability coverage
- Voluntary accident, critical illness, identity and fraud protection, auto and home, and pet insurance
- 401(k) with company match
- Referral bonus program of up to $500 per referral
- Paid vacation, sick leave, floating holidays, and parental leave
- Paid holidays
- Employee Assistance Program
- Safe and clean work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
