Lead OSP Supervisor

Hyper Networks, LLC.•Norcross, GA

5d•$32 - $38

About The Position

The Lead Supervisor OSP performs critical work to ensure the quality installation and upgrade of the fiber network. OSP CMs report to this position. The role reports to the Director of Operations or OSP Manager. The position oversees personnel and daily departmental workflow, including recruiting, hiring, training, time and attendance, performance evaluations, management direction, counseling, and discipline in accordance with company policy. It oversees outside plant fiber network design and construction documentation from initial design through a constructible job package and final as-built completion. The role also manages subcontractors, vendors, project materials, schedules, budgets, quality, customer support, reporting, network documentation, and coordination with field and network engineering teams. The position supervises, trains, and develops OSP Supervisors; supports safety and QA/QC practices; and manages projects to meet client standards, deadlines, budgets, and quality targets. Work may involve long and unpredictable hours, including weekends, outdoor work in all types of weather, and exposure to dust, changing temperatures, and periodic high noise levels.

Requirements

Associate degree or equivalent work experience.
Valid driver's license with a satisfactory driving record.
Two to three years of operations management experience installing and maintaining fiber optic products and services.
Two years of managerial experience leading small, remote, field-based teams.
Basic knowledge of fiber optic theory.
Ability to read and interpret blueprints and building plans and document daily records and reports.
Ability to manage remote teams, complete assigned work within specified timeframes, and adjust work assignments or schedules to changing priorities and demands.
Ability to climb and work at elevations exceeding 18 feet, including from ladders, poles, and lift trucks.
Ability to work in confined spaces, including crawl spaces and utility holes.
Ability to perform strenuous physical activities, including lifting objects weighing over 70 pounds.
Ability to work outdoors in varying weather, including extreme cold, heat, and inclement weather.
When working aloft, combined employee and tool weight must not exceed the manufacturer's 280-pound limit.
Ability to read, write, and speak English to communicate clearly and professionally with employees, contractors, and suppliers in person, by phone, and in writing.
Sound judgment and decision-making, critical thinking, and complex problem-solving skills.
Ability to report on and prioritize workloads, handle multiple projects and deadlines in a fast-paced environment, maintain accurate records, and work independently with minimal supervision.
Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets.
Knowledge of basic mathematics.
Ability to bend, squat, kneel, and stand frequently.
Ability to safely use weight-bearing equipment, such as safety harnesses and ladders, within the equipment's maximum weight limitations.
Maturity, leadership, adaptability to ambiguity and change, strong communication and interpersonal skills, and exceptional managerial skills.
Ability to pass pre-employment motor vehicle, drug, and background screenings.

Responsibilities

Recruit, interview, hire, and train new staff.
Oversee the department's daily workflow and time and attendance duties, including approving timecards.
Provide timely performance evaluations, management direction, and counseling; handle employee discipline and termination in accordance with company policy.
Prepare or oversee outside plant fiber network design through a constructible job package and final as-built completion in associated inventory systems.
Solicit, negotiate, and award installation jobs.
Identify, cultivate, and attract subcontractors and vendors; develop and maintain relationships and demonstrate knowledge of subcontractors across trades and regions.
Manage the project materials procurement cycle.
Monitor installation subcontractor performance against scope of work, schedule, budget, and quality requirements.
Prepare and submit status reports to customers and management.
Prepare and update network documentation and redlines based on changes in network topology.
Distribute work assignments, develop project schedules and completion dates, and review and redline work prints.
Support field and network engineers during testing as required.
Provide client support and development, including job status tracking reports, client meetings, and business development.
Ensure OSP Supervisors complete project tasks in the tracking system within appropriate timeframes and understand client standards.
Assist with coordination and execution of surveys, design reviews, and close-out packages.
Review project tracking reports to determine whether projects are within budget and meeting targets.
Prepare reports in response to finance department queries.
Communicate with teams and subcontractors to improve efficiency and track quality control.
Supervise, train, and develop OSP Supervisors.
Drive enforcement of safety protocols by OSP Supervisors.
Ensure QA/QC protocols are in place and understood by OSP Supervisors.