Lead Ophthalmic Asst

Beth Israel Lahey Health•Groton, CT

6d•$31 - $42•Onsite

About The Position

Under general supervision, functions as the lead Ophthalmic Assistant for the Division of Ophthalmology and provides technical oversight, training and assessment of quality standards within the division. Coordinates daily ophthalmic assistant staffing levels. Performs numerous functions to prepare patients for evaluation by an Ophthalmologist and/or Optometrist.

Requirements

High School diploma or GED required.
Certification as COA, COT or COMT by JCAHPO.
5-8 years related work experience required.
Refraction and applanation tonometry
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Responsibilities

Oversees the Ophthalmic Assistants in order to meet the needs of patients and providers.
Coordinates and responds to issues and problems brought forth by the providers relating to daily patient flow.
Runs and monitors provider schedules.
Assigns responsibilities; provides training to assistants and performance feedback to manager.
Triages and facilitates prescription refills per departmental policy.
Oversees and monitors ophthalmic equipment and supply rooms; orders and stocks medical and office supplies.
Coordinates repair of equipment.
Monitors clinic for compliance with Joint Commission and other regulatory requirements.
Triages emergency patients; assesses the severity of the problem and determines a course of action.
Monitors patient flow in the clinic and makes decisions about resources to appropriately respond to patient volume and patient needs.
Assists and oversees customer service component of the unit.
Escorts patients to and from exam rooms.
Takes a complete history focusing on the patient's eye symptoms.
Checks allergies and medications.
Measures pinhole baseline vision or refraction.
Uses tonopens and applanation for glaucoma tension.
Administers drops for dilation.
Performs ancillary testing up to and including visual fields, A/B ultrasonic scans, autorefraction, OCT, fundus photography, IOL master, lensometry and topography.