Lead Operations Technician

Verra Mobility • Mesa, AZ

18h

About The Position

The Lead Operations Technician is an essential member of the Verra Command Center (VCC) team, overseeing technical operations within a designated region. While the role has no direct supervisory responsibilities, it provides advanced technical guidance and leadership to ensure regional activities meet high standards. The technician serves as a liaison among the operations team, Account Managers, and Customer Service Specialists to address client needs and maintain service quality.

The role manages remote support and roadside monitoring systems, ensures Service Level Agreements (SLAs) are met and roadside equipment performs optimally, and supports the achievement of key business objectives. It also helps keep projects on schedule and completed punctually while fostering improvements and maintaining a positive, efficient work environment.

Requirements

• Preferred bachelor's or associate degree in information technology, computer science, or a closely related field, and/or two years of experience in operations or remote troubleshooting, or an equivalent combination of experience and education.
• Demonstrated knowledge of computing and data troubleshooting.
• Demonstrated knowledge of network and remote system troubleshooting.
• Demonstrated knowledge of data management and information technologies.
• Experience accurately and reliably interpreting data to determine appropriate action.
• Experience managing multiple priorities.
• Successful completion of the Nlets fingerprinting background assessment.

Nice To Haves

• Agile Scrum certification, such as Scrum Master, Product Owner, or Scrum Fundamentals.
• Experience with scripting or programming languages such as PowerShell, Visual Basic, or Python.
• Advanced skills and experience with Microsoft Suite, including Word, Excel, and PowerPoint, and additional applications such as Power BI Pro, Visio, and Outlook.

Responsibilities

• Oversee technical operations within a designated region.
• Provide advanced technical guidance and leadership to regional operations.
• Liaise with the operations team, Account Managers, and Customer Service Specialists to address client needs and uphold service quality.
• Manage remote support and roadside monitoring systems.
• Ensure Service Level Agreements are consistently met.
• Ensure roadside equipment functions at optimal performance.
• Support achievement of key business objectives.
• Help keep projects on schedule and ensure they are completed punctually.
• Foster improvements and maintain a positive, efficient work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree