Lead Operations Clerk

UCSF•San Francisco, CA

5h•Onsite

About The Position

The Lead Operations Clerk is part of the Operations Unit at Fitness and Recreation. This role involves leading by example, acting as a mentor and role model to co-workers. The Lead Operations Clerk serves as the primary contact person at the fitness center in the absence of Operations Supervisors, Managers, and other fitness center leadership. The position requires a focus on high-quality customer service and hospitality, with the ability to interact effectively with difficult people in a demanding environment. This role also involves supporting fitness programmers and managers, ensuring facility cleanliness, managing supplies, and assisting with towel laundry services. The Lead Operations Clerk must be willing and able to assist in emergencies and facility evacuations, ensuring safety at all times, including managing facility access controls and addressing unsafe use of fitness equipment. Additionally, the role requires comfort with computer use, multitasking during peak times, and an interest in career advancement in fitness, health, wellbeing, customer service, or supervision.

Requirements

Prior fitness center experience, preferably with UCSF Fitness and Recreation
Energetic, outgoing, articulate and have good verbal and written communications skills
Focused on high quality customer service/hospitality and possesses the skills necessary when interacting with difficult people in an often-high pace, demanding environment
Able to work independently and as part of a team often leading a team of 2-3 coworkers
Experience in sales processing, program registrations, member facility check-ins
Comfortable working on a computer, using various applications and able to multitask during peak times
Has an interest in advancing their careers in fitness, health or wellbeing, customer service an/or supervision
Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)

Responsibilities

Leads by example and is a mentor and role model to co-workers
Acts as the lead and primary contact person at the fitness center in the absence of Operations Supervisors, Managers and other fitness Center leadership
Responds to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
Completes and or delegates front desk administrative duties as directed by Fitness Center Operations and Facility Managers
Provides support to fitness programmers and managers
Ensures facility cleanliness and manages supplies in our fitness areas
Assists with towel laundry services
Assists in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)