Lead Office Specialist II

Mercy Medical Center • Lutherville, MD

18h • Onsite

About The Position

Join our Team at Mercy Medical Center - Now Hiring a Lead Office Specialist! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Requirements

• High School Diploma or GED
• 2-3 years in healthcare setting and is able to demonstrate growth and development which resulted in greater responsibility within an organization.
• 5 years experience in a healthcare setting with supervisory responsibility preferred.
• Medical terminology knowledge preferred

Responsibilities

• Ensuring the clinical practice operates in an efficient manner on a daily basis.
• Trains and instructs all new administrative staff members.
• Maintains adequate levels of administrative supplies for the department.
• Insures that all charge entry is captured as well as making sure all clinic dictation is completed by the physicians.
• Works collectively with the Practice Manager on the billing correction list to insure claims are refiled and paid.
• Demonstrates excellent customer service while interacting with patients and other healthcare professionals.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED