Front Office Specialist - Lead
Southwoods Health•Boardman, OH
•Onsite
About The Position
Southwoods Health is seeking a Lead Front Office Specialist to oversee front office operations across our outpatient Physical Therapy and Rehabilitation locations. This role balances hands-on administrative duties (85%) with operational leadership and staff support (15%). The ideal candidate ensures high-quality patient service, promotes consistent workflows, and fosters team accountability across multiple sites.
Requirements
- Minimum of two years in a medical front office environment.
- Skilled in Electronic Medical Records (EMR) systems and Microsoft Office.
- Strong time management, clear communication, and sharp attention to detail.
Nice To Haves
- Associate or Bachelor’s degree preferred.
- Previous experience in outpatient rehabilitation or physical therapy preferred.
- Demonstrated mentorship, team lead, or supervisory experience preferred.
Responsibilities
- Serve as the primary resource and mentor for Front Office Specialists.
- Act as the direct liaison between front office staff and service line management.
- Travel regularly to outpatient locations to audit front office efficiency and compliance.
- Assist staff with scheduling, registration, insurance verification, and procedural questions.
- Monitor front office quality metrics and share performance reports with leadership.
- Coordinate with authorization, referral, and call center leads to optimize operations.
- Assist with the onboarding, training, and professional development of new hires.
- Perform standard front office duties with a focus on exceptional patient and provider service.
Benefits
- At Southwoods, it's not just about the treatment, but how you're treated.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
