Lead Network Architect

Unisys

2d

About The Position

This role serves as the highest on-shift escalation point for complex network issues, including routing, switching, firewalling, VPN, and connectivity failures. It involves providing expert-level troubleshooting and root cause analysis, overseeing daily NOC operations for network monitoring, alert triage, and proactive remediation, and ensuring 24x7 coverage, shift handoff quality, and operational continuity. The position also owns major network incidents from detection through resolution, leads post-incident reviews, and drives long-term network remediation. Additionally, it provides network expertise for the Cyber Backup environment, trains Level 2 network staff on Cyber Backup network requirements, and oversees network runbooks, SOPs, diagrams, and configuration documentation. The role also involves identifying operational gaps, implementing improvements, and providing daily guidance to Level 2 and Level 1 staff, validating readiness, and ensuring consistent execution of network procedures.

Requirements

• BA/BS degree and 4–6 years of relevant experience OR equivalent combination.
• Deep expertise in network engineering (routing, switching, firewalls, VPN, load balancing).
• Demonstrated ability to lead technical teams in a 24×7 operational environment.
• Strong background in incident management and operational reporting.
• U.S. Citizenship and U.S. residency required.
• Ability to work rotating shifts and support mission critical operations.

Responsibilities

• Serves as the highest on shift escalation point for complex network issues, including routing, switching, firewalling, VPN, and connectivity failures.
• Provides expert level troubleshooting and root cause analysis.
• Oversees daily NOC operations for network monitoring, alert triage and proactive remediation.
• Ensures 24x7 coverage, shift handoff quality and operational continuity.
• Owns major network incidents from detection through resolution.
• Leads post-incident reviews and drives long-term network remediation.
• Coordinates with Windows/Linux teams for cross-domain issues while maintaining credential boundaries.
• Provides network expertise for the Cyber Backup environment.
• Ensures the NOC supports the Cyber Backup service.
• Trains Level 2 network staff on Cyber Backup network requirements.
• Oversees network runbooks, SOPs, diagrams and configuration documentation.
• Identifies operational gaps and implements improvements across tools and workflows.
• Provides daily guidance to Level 2 and Level 1 staff.
• Validates readiness and ensures consistent execution of network procedures.
• Reviews and approves runbooks and how-to guides created by Level 2 network staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior