Lead Monitor

Old Colony YMCA•Framingham, MA

16h•$23 - $24•Onsite

About The Position

The Lead Monitor oversees all monitoring activities at the Framingham Community Justice Support Center. The role includes scheduling monitoring staff, arranging coverage for vacant shifts, overseeing participant urine drug screens, communicating with Center management, preparing reports, and maintaining a safe and secure environment. The Lead Monitor ensures participants enter and exit appropriately and remain in their assigned areas. The position provides training and supervision for monitoring staff, including performance feedback and annual reviews. It also supports participant routines and classes, responds to and helps de-escalate crises, maintains attendance and communications records, and completes incident reports. Additional duties include adhering to fiscal procedures, maintaining clean and well-kept reception areas, offices, and assigned vehicles, attending meetings and trainings, and providing transportation in an assigned program vehicle when required. This is a full-time, in-person position. The schedule is Monday through Friday with occasional weekend shifts; availability for all listed shifts is required, including at least one evening shift per week and some weekend and holiday availability. Some travel for meetings and trainings is required.

Requirements

At least one year of supervisory experience.
Must have visual and auditory acuity to maintain Center security.
Computer skills, including MS Office (Word, Excel, Outlook, and Teams).
Valid Massachusetts Driver’s License and good driving record.
Must submit and pass drug testing upon hire.
Availability for a minimum of one evening shift weekly and some weekends.
Availability to work all listed shifts, including weekday shifts from 8 a.m.–4 p.m., 10 a.m.–6 p.m., and 11:30 a.m.–7:30 p.m., and weekend/holiday shifts from 9 a.m.–1 p.m.
Some travel for meetings and trainings is required.
Must be able to walk, sit, and stand during the workday.
A bachelor’s degree in Criminal Justice or a similar field is preferred; an associate degree with at least four years of criminal justice field experience will be considered.
An associate degree is listed as preferred.
A driver’s license is required.

Nice To Haves

Understanding of de-escalation techniques.
Bachelor’s degree in Criminal Justice or a similar field.
Associate degree.
Two years of security experience (listed as preferred).

Responsibilities

Supervise all monitoring operations at the Center.
Schedule staff to ensure adequate coverage for all shifts and fill vacant shifts as needed.
Directly monitor participants throughout daily routines, including break periods, and ensure they enter and exit appropriately and remain in assigned areas.
Monitor educational and clinical classes and groups.
Take accurate attendance of participants and maintain accurate communications log entries.
Collect and document urine screens.
Write incident reports as needed and communicate concerns to program management.
Provide ongoing training and supervision for monitoring staff.
Provide staff performance feedback and conduct annual performance reviews.
Screen candidates and present them to program management for hire.
Attend and participate in scheduled meetings and trainings as directed.
Provide transportation in the assigned program vehicle when required.
Intervene and counsel participants to prevent crises from escalating, and provide support in crisis situations.
Maintain the work schedule as directed.
Adhere to fiscal policies and procedures, including those for petty cash, purchase orders, vouchers, and employee expenses as requested.
Ensure monitoring reception areas, offices, and assigned vehicles meet cleanliness and maintenance standards.
Perform other duties as assigned or directed by supervisors.