Lead Member Service Attendant

Associated Students Inc•Pomona, CA

13d•Onsite

About The Position

Associated Students, Inc. (ASI) is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices.

Requirements

CPR/AED for Professional Rescuers (CPRO) + First Aid, O2, and BBP required within 30 days of hire (training provided by ASI)
Minimum of 1 year customer service experience required
Minimum of 6 months cash handling experience required
Minimum of 6 months customer recovery experience and utilizing de-escalation techniques required
Demonstrated ability to work with a diverse student population and campus community
Basic knowledge of operating a computer workstation using word processing, spreadsheets, and other computer applications
Ability to satisfactorily complete a background check (including a criminal records check)

Responsibilities

Assists with the overall execution of the Customer Services program, Pro Shop and Tap Card Services.
Assists with the recruitment, training, covering of shifts and oversight of staff on shift at the MSA desk
Assists with the customer service philosophy, training program, and implementation, management, and improvement of team processes
Assists with leading the implementation of standard operating procedures to support excellent customer service, effective (accurate, timely, and compliant) cash handling, and revenue driving behaviors such as product recommendations and adding on to sales transactions at the register
Provides accurate daily reconciliation of Tap Cards and Pro Shop Inventory counts following industry standard protocols and ASI policies
Prepares and maintains accurate and timely point of sale reports
Attend and assist in development and execution of orientations and trainings
Assist with overall management of customer service, cash handling, Foothill Transit Tap Cards, Pro Shop inventory, product selection, retail displays, ordering supplies, advertisement, promotional suggestions and additional related tasks and projects as needed.
Assist in the planning and execution of any ASI cash handling needs, Lost and Found Auction, and member appreciation days and events in the BRIC.
Enforces rules and regulations regarding use of the Bronco Recreation and Intramurals Complex (BRIC) and assists in training staff to maintain their composure and helping to de-escalate conflicts at the front desk.
Provide emergency care and treatment as required until the arrival of emergency medical services
Acts as a role model and demonstrates proper processes and procedures, encourages and trains staff to do the same.
Perform other related duties as assigned.