Lead Member Service Attendant

Associated Students•Pomona, CA

12d•Onsite

About The Position

Associated Students, Inc. (ASI) employs student-focused professionals with equity-mindsets. ASI is a non-profit corporation guided by a student board and managed by full-time professional staff, serving over 27,000 students by providing opportunities for engagement, employment, and various programs and services. ASI is committed to learning, continuous improvement, and innovation, seeking dynamic team members who value team learning, co-creation, radical candor, psychological safety, growth mindset, and live out equity, diversity, and inclusion practices. This position will be working on campus, in-person, and must be available to attend required meetings and training which may be outside of normal shift hours.

Requirements

CPR/AED for Professional Rescuers (CPRO) + First Aid, O2, and BBP required within 30 days of hire (training provided by ASI)
Minimum of 1 year customer service experience required
Minimum of 6 months cash handling experience required
Minimum of 6 months customer recovery experience and utilizing de-escalation techniques required
Demonstrated ability to work with a diverse student population and campus community
Basic knowledge of operating a computer workstation using word processing, spreadsheets, and other computer applications
Ability to satisfactorily complete a background check (including a criminal records check)

Responsibilities

Assists with the overall execution of the Customer Services program, Pro Shop and Tap Card Services.
Assists with the recruitment, training, covering of shifts and oversight of staff on shift at the MSA desk.
Assists with the customer service philosophy, training program, and implementation, management, and improvement of team processes.
Assists with leading the implementation of standard operating procedures to support excellent customer service, effective (accurate, timely, and compliant) cash handling, and revenue driving behaviors such as product recommendations and adding on to sales transactions at the register.
Provides accurate daily reconciliation of Tap Cards and Pro Shop Inventory counts following industry standard protocols and ASI policies.
Prepares and maintains accurate and timely point of sale reports.
Attend and assist in development and execution of orientations and trainings.
Assist with overall management of customer service, cash handling, Foothill Transit Tap Cards, Pro Shop inventory, product selection, retail displays, ordering supplies, advertisement, promotional suggestions and additional related tasks and projects as needed.
Assist in the planning and execution of any ASI cash handling needs, Lost and Found Auction, and member appreciation days and events in the BRIC.
Enforces rules and regulations regarding use of the Bronco Recreation and Intramurals Complex (BRIC) and assists in training staff to maintain their composure and helping to de-escalate conflicts at the front desk.
Provide emergency care and treatment as required until the arrival of emergency medical services.
Acts as a role model and demonstrates proper processes and procedures, encourages and trains staff to do the same.
Perform other related duties as assigned.